SaaS Sales Implementation Customer Success Analyst for ERP

SaaS Lead Generation + Sales + Business Process Management + Implementation + Onboarding + Customer Success Analyst for ERP / CRM

DO NOT APPLY if you are not HIGHLY INTELLIGENT & HARDWORKING.

We are looking for the top 1% of SaaS solution sales, onboarding & customer success talent in India. You will close US-based ERP deals, deliver flawless onboarding & customer success.

You will own the entire customer lifecycle from first contact to long-term retention, and do it at a world-class level.

This is NOT a Routine Role — You MUST:

• Learn and master a revolutionary digital-first & AI-based ERP platform that is transforming the way businesses run.
• Lead ERP BPM (Business Process Mapping) and onboarding for clients with complex operations.
• Solve intricate configuration, integration, and process challenges under pressure.
• Guide customers through their digital transformation journey, ensuring a smooth go-live, measurable ROI, and long-term retention.

We're looking for a rare hybrid:

• A sales closer who can win ERP deals AND
• A customer success pro who can deliver complex onboarding flawlessly.

Responsibilities & Impact

As our ERP Sales, Onboarding & Customer Success Analyst, you will:

• Lead strategic ERP BPM (Business Process Mapping) and onboarding projects from kick-off to go-live, ensuring customers see tangible business value fast.
• Work directly with C-level executives and operational leaders to map workflows and optimize them on our platform.
• Architect BPM (Business Process Mapping) and onboarding blueprints blending deep product knowledge, process innovation, and change management.
• Translate customer needs into actionable configurations, integrations, and data migration plans.
• Proactively identify adoption risks and remove them before they impact success.
• Partner with engineering and product teams to influence platform enhancements that maximize customer success.
• Track and communicate customer health metrics, moving each client from onboarding into growth and expansion phases.
• Shape the future of ERP onboarding by helping businesses modernize with AI-driven tools.

This Job is NOT for You If

You need constant supervision

You are not willing to work hard to solve tough problems

You avoid ownership when things get complicated

This Job IS for You If

You learn new systems faster than anyone you know

You can explain complex concepts simply and clearly

You thrive when balancing technical problem-solving with people skills

You take pride in delivering outcomes, not just activities

If you can:

Convince C-level execs to buy into a bold vision

Design ERP implementations that deliver ROI fast

Work under pressure without losing precision

…then this is your career-making opportunity.

Think you can SELL AND DELIVER at world-class standards? Prove it.

Must-Have Skills & Experience

• Proven SaaS Sales Success – 3+ years closing B2B SaaS deals, meeting or exceeding quota.
• Prospecting Expertise – Ability to identify, qualify, and engage decision-makers through research, cold outreach, and networking.
• Cold Calling & Outreach Mastery – Confident, persuasive communicator who thrives on initiating conversations with new prospects.
• Solution Selling – Skilled at uncovering pain points, mapping needs to product capabilities, and positioning value effectively.
• Demo Excellence – Able to deliver compelling, tailored product demonstrations that win buy-in from technical and business stakeholders.
• Closing Skills – Strong negotiation and deal-structuring ability, capable of turning interest into signed contracts.
• ERP/SaaS Onboarding Knowledge – Experience leading or coordinating post-sale onboarding for complex software platforms.
• Customer Success Mindset – Committed to driving adoption, ROI, and long-term customer satisfaction.
• Retention & Expansion Focus – Skilled at upselling, cross-selling, and securing timely renewals.
• Experience in ERP, enterprise software, or complex SaaS platforms.
• Familiarity with CRM tools (HubSpot, Salesforce, or similar) and sales automation workflows.
• Exposure to AI-powered SaaS products.

Core Attributes

• Highly intelligent – Can quickly grasp complex product capabilities and customer use cases.
• Relentlessly hardworking – Delivers results under pressure without sacrificing quality.
• Target-driven – Motivated by performance metrics and measurable outcomes.
• Relationship Builder – Earns trust with prospects and customers at all levels, from users to executives.
• Strategic & Tactical – Able to design sales approaches and execute them with discipline.

What We Offer

Fully remote role with flexible hours and U.S. exposure

Competitive compensation + commissions

Opportunity to grow with a high-impact U.S. SaaS startup

Work on a market-defining AI-driven ERP platform Equity options for high performers

Transparent, no-politics work culture — work directly with the founder and senior leadership