Production Support Specialist

4 hours ago

Nagpur Maharashtra India, Maharashtra HCLTech Full time

Experience: 5+ years

Location: NAGPUR

Notice Period: Immediate Joiner only


  • Investment banking domain is must.
  • Provide L2/L3 application support running on Oracle databases with PL/SQL and Unix components.
  • Analyze and resolve incidents, service requests, and application issues related to PL/SQL procedures, jobs, and Unix shell scripts.
  • Participate in root cause analysis (RCA) and preventive actions.
  • Maintaining comprehensive documentation of support processes, issue resolutions, and knowledge base articles to facilitate knowledge sharing and continuous improvement.
  • Should be good to contribute individually and work as SME along team a good team player who can lead the team.
  • Ability to understand client queries and should build plan to fulfil the requirements along with team and get back to client within deadline.
  • Leading and mentoring a team of app support specialists, providing guidance and support to ensure high performance and professional growth.
  • Should be good in leading and drawing initiatives to closure.
  • Will be expected to do timely delivery on ask pro-actively.

Required Skills:

  • Strong experience with Oracle PL/SQL – writing/debugging procedures, functions, packages.
  • Hands-on experience with Unix/Linux shell scripting – reading/editing/debugging scripts.
  • Solid understanding of job scheduling tools (e.g., Autosys).
  • Experience working in a production support or application support environment.
  • Hands-on experience with service Now monitoring and dashboard creation.
  • Good communication and documentation skills.
  • Proven team lead experience.
  • Ability to work in a 24x7 support model or on-call rotation.

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