Fonada - Senior Business Analyst - AI Domain

4 weeks ago

Noida, Ghaziabad, India Fonada Full time

Role Title : Senior Business Analyst - AI Domain (CPaaS Industry)

Role Vertical : IT

Years of Experience : 6 - 9 years in CPaaS or related industry

Base Location : Sector-125, Noida

Industry : Telecom

Preferred Industry : Open

Minimum Qualification : Graduate in IT or Computer Science

Company Overview :

We are a leading Communications Platform as a Service (CPaaS) provider, enabling businesses to leverage cutting-edge communication technologies. As we continue to expand and innovate, we are seeking an experienced Business Analyst with domain expertise in Artificial Intelligence (AI) to help us build AI-powered products and solutions in the CPaaS space.

Job Description :

As a Senior Business Analyst specializing in AI for CPaaS, you will play a critical role in shaping the development of our AI-driven products and services.

You will work closely with product development, engineering, and business teams to define requirements, identify market trends, and ensure the successful launch of innovative AI-based solutions.

Your deep knowledge of the AI landscape will help us stay ahead in this rapidly evolving industry.

Responsibilities :


AI Product Development :


- Collaborate with cross-functional teams to define the roadmap for AI-powered features in our CPaaS offerings, such as AI-backed contact centers, conversational bots, predictive analytics, and sentiment analysis tools.

Market Research & Analysis :


- Conduct in-depth research on emerging AI technologies and trends, providing insights into how these can be applied to enhance our CPaaS products.

Requirement Gathering :


- Liaise with key stakeholders to gather business and technical requirements for AI product development, translating business needs into technical specifications.

Competitive Analysis :


- Analyze the competitive landscape within both the AI and CPaaS industries, identifying gaps and opportunities for new product launches or feature enhancements.

Data-Driven Insights :


- Use data analysis tools to gather insights on user behavior, product performance, and market adoption, informing product improvements and AI model optimizations.

Pre-Sales & Client Engagement :


- Support pre-sales teams by providing AI product expertise and ensuring customers understand the value and application of AI features within our CPaaS platform.

Product Launch Support :


- Work with marketing and technical teams to ensure smooth product launches, helping develop go-to-market strategies and ensuring all AI-related products meet market needs.

Documentation & Communication :


- Create detailed product documentation, including business use cases, technical specifications, and process flows, ensuring clarity for both internal and external stakeholders.

Innovation Leadership :


- Serve as the AI thought leader within the organization, keeping teams informed of AI advancements, launches, and potential opportunities in the CPaaS space.

Requirements :

- Bachelor's or master's degree in computer science, Data Science, Business Administration, or a related field.

- 10+ years of experience as a Business Analyst or Domain Expert, with a focus on AI products and technologies.

- In-depth knowledge of the CPaaS industry and a strong understanding of AI applications within communications platforms (e., AI-driven IVR, chatbots, sentiment analysis, and virtual assistants).

- Proven track record of successful AI product development and product lifecycle management, from ideation to launch.

- Strong understanding of emerging AI technologies, such as machine learning (ML), natural language processing (NLP), deep learning, and their real-world applications in the CPaaS ecosystem.

- Hands-on experience with AI tools and platforms, such as Google AI, AWS AI/ML, Microsoft Azure AI, and open-source AI libraries.

- Strong analytical skills and the ability to translate complex data and AI models into actionable business strategies.

- Excellent communication skills with the ability to work effectively across teams and present AI concepts to both technical and non-technical stakeholders.

- Experience in market research, competitive analysis, and identifying product opportunities within AI and CPaaS.

Preferred Skills :


- Knowledge of cloud-based communication solutions (SMS, Voice, IVR, OBD) and how AI enhances these services.

- Strong project management skills with the ability to work on multiple projects and meet deadlines.

- Experience working with agile methodologies and familiarity with tools like Jira, Confluence, or similar.

- Prior experience collaborating with product, engineering, and marketing teams in a fast-paced technology environment.

What We Offer :


- A dynamic and innovative work environment focused on cutting-edge technologies in the AI and CPaaS space.


- Competitive salary and performance-based incentives.

- Opportunities for career growth and development.

- Exposure to industry-leading AI and communications technologies.

- Flexible working hours and a collaborative culture

(ref:hirist.tech)

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