SAP CRM Consultant
3 weeks ago
Job Description :
- Incident handling, problem and change management, including the unit-, integration- and regression testing of the solution.
- This also includes drawing up functional specifications for the offshore development team and customizing the SAP CRM application.
- Work with NMBS Process Leads, NMBS key users and other BA CS members to operationally manage assigned change requests, bug fixes and small operational enhancements.
- Ensure fit with the existing solutions to achieve customer/user satisfaction, engagement/adoption by the business.
- Actively bring in best practices, out-of-the box thinking, insights and technology trends to help improve the SAP CRM application and level of service regarding the application.
- Proactively try to improve support, training, processes and communication with regard to the SAP CRM application
- Actively participate in small or larger projects that involve changes to the SAP CRM application.
- Service processes to manage contact center activities, complaints, disputes and B2B processes (leads, opportunities, contracts) Contract management processes
- Master data management (customers, products, ibases)
- Fiori applications Interfaces to and from different Legacy Applications via SAP PI and SAP CPI and SAP Bdocs and Idocs.
- Good understanding of SAP MSL is required.
- Interfaces to and from other SAP systems.
- Experience with SAP BRIM is a plus.
- End to End responsibility for resolving assigned issues and changes, design solutions
- Preparation of functional/technical specifications using technical expertise
- Customizing in SAP CRM
Essential Skills :
- University (Master) degree or equivalent experience
- Strong analytical skills to analyse functional requirements and translate these into functional specifications and technical implementations
- At least 10 years of experience in customizing and maintaining SAP CRM modules (Customizing)
- Experience with the CRM web UI (CRM 7.0)
- SAP OData and Fiori Design experience
- Strong Experience with the SAP CRM Sales, Service and Marketing module.
- Middleware/Integration experience.
- Experience and technical skills for the integration of SAP CRM with other (SAP) systems and solutions via SAP PI and SAP CPI.
- SAP BRF plus knowledge is an advantage
- Understanding of ABAP and capable of debugging is required
- Experience in integration with SAP ECC is a must.
- Experience with Hacon (Time Machine) is a plus
- Experience in S/4HANA Service is also a plus.
- At least 10 years of experience in application maintenance.
- Experience of working in a railway context is considered a plus.
- Experience in ServiceNow and Jira is considered a plus.
- Strong communication skills
- Strength in building and reinforcing good governance, risk management and strong operational practices
- Enthusiastic team player able to work independently
- Strong analytical and problem solving mind, knowing how to separate main issues from side-issues and getting them solved quickly
- Proactive entrepreneurial mindset, injecting new ideas and bringing them to life
- Leadership style and approach via Trust / Credibility /
- Result and Quality Oriented
- Communicates well and often to stakeholders providing insights and promoting good application & data usage
- Able to relate, influence and understand the stakeholders/business perspectives
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