System Administrator
4 weeks ago
Job Description :
- Troubleshooting desktop / laptop OS issues
- Support for standard software issues
- Isolate system issues; diagnose standard software issues and report hardware issues to respective Vendors.
- Installation / re-installation / configuration of systems, printers, scanners.
- Configure desktop and laptop as per the desktop/laptop standardization policies of customer.
- Installation / re-installation / configuration of in-scope client software / applications
- Installation / configuration of e-mail clients
- Troubleshooting e-mail client related issues
- Troubleshooting printer / scanner related issues
- Troubleshooting issues related to standard office software's (MS Office Word, Xls, PowerPoint etc.) and internet client
- Support for local area network issues (LAN), DHCP client
- Install antivirus software and check virus definition auto updates
- Install approved patches onto desktops / laptops.
- Configure Print Queues for Servers / Users / Groups
- Troubleshoot print queue related issues
- Configure appropriate rights and permissions for accessing printers
- Remove virus from respective desktop / laptop with the antivirus software
- Call Logging as per Vendor processes and coordinate till resolution / service restoration as per the vendor committed SLO. Follow vendor escalation matrix and in case of any deviations escalate the same to Client's SPOC
- Maintain details of the various vendors with details like contact persons, telephone numbers, escalation matrix, SLA Information
- Co-ordinate with vendor for dispatch of devices to respective service Depot for repair service - e.g.:-Desktop / Laptop Hardware
- Managing the hardware inventory and related transactions
- Shared required reports with Mukand team as & when required.
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