Operations Team Lead

22 hours ago


Mumbai Maharashtra India, Maharashtra TP Full time

We are actively hiring for International Process (Operations - Team Leader)


Job description

Designation- Team Lead

Location- Mumbai (Goregaon )

Salary - 7 LPA -7.5 Lpa

⏲️ Shift- 24x7 Rotational Shift (Including Night Shifts)

5 Days Working with 2 rotational week offs


♂️ ➡️️ Immediate Joiners Preferred ♀️


Responsibilities-


* Customer Service, Customer Support, and Customer Service Management skills

* Experience in achieving and maintaining high levels of Customer Satisfaction

* Excellent verbal and written Communication skills

* Experienced in Banking,cards and Dispute domain.


* Manage a team of agents to achieve daily targets, ensuring high levels of customer satisfaction and service quality.

* Oversee AHT, shrinkage, attrition, CSAT, KPIs, and SLAs to maintain operational efficiency and effectiveness.

* Develop and implement strategies to reduce shrinkage and attrition rates through effective people management practices.

* Collaborate with other teams to resolve issues related to rostering, contact center operations, BPO operations, call center operations, team handling, TL responsibilities.

* Ensure compliance with company policies and procedures while driving business growth through innovative solutions.



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