Operations Engineer

Job Description

The Global Networks & Asset Protection team plays a vital role in ensuring a technologically advanced and highly scalable infrastructure and support services which not only meet our business partner’s needs for today, but ensuring a robust roadmap for the coming future. Our ultimate goal is to create a smooth and hassle-free experience for our enterprise business and technology partners. Operating in a dynamic and high-energy setting, the GNAP team places great emphasis on setting and achieving goals, prioritizing well-being, and fostering personal growth through our core values. A day in the life: You’ll support the Global Networks & Infrastructure team by ensuring the reliability of our physical security systems—access control, video surveillance, and related infrastructure—across retail, corporate, and distribution sites. As a key technical and network resource, you’ll help troubleshoot system and connectivity issues, monitor performance, and collaborate with internal teams and vendors to maintain seamless operations The role: • Support service/operational dJob Description

The Global Networks & Asset Protection team plays a vital role in ensuring a technologically advanced and highly scalable infrastructure and support services which not only meet our business partner’s needs for today, but ensuring a robust roadmap for the coming future. Our ultimate goal is to create a smooth and hassle-free experience for our enterprise business and technology partners. Operating in a dynamic and high-energy setting, the GNAP team places great emphasis on setting and achieving goals, prioritizing well-being, and fostering personal growth through our core values.

A day in the life:

You’ll support the Global Networks & Infrastructure team by ensuring the reliability of our physical security systems—access control, video surveillance, and related infrastructure—across retail, corporate, and distribution sites. As a key technical and network resource, you’ll help troubleshoot system and connectivity issues, monitor performance, and collaborate with internal teams and vendors to maintain seamless operations

The role:

• Support service/operational delivery for Asset Protection, Access Control, and network-related infrastructure.

• Troubleshoot, diagnose, and resolve issues with on-premise network video recording devices and related connectivity concerns.

• Regularly check the status of video surveillance cameras, NVR devices, and associated network components to ensure they are online and functioning.

• Manage tickets in ServiceNow, providing timely updates and meeting SLAs and KPIs.

• Ensure smooth and efficient operations of video surveillance, access control, and supporting network systems.

• Collaborate with internal/external partners to support upcoming planned deployments, including network readiness assessments.

• Support queue management by identifying trends, opening Parent and/or Problem tickets, and escalating to the correct teams for quick resolution.

• Contribute to the improvement of processes, network reliability, and implementation of new technologies.

• Demonstrate professional and effective communication skills to support users, peers, and cross-functional partners. This comes in all forms of communication: telephone, email, remote sessions, and in-person. All touch points to be documented in incidents.

• Build a positive working relationship with our retail team, 3rd party vendors, integrators, and cross-functional partners.

• Collaborate with vendors to resolve longstanding support tickets and proactively develop solutions for potential issues

• Participate as a technical project resource as and when required, including network-related initiatives.

• Participate in on-call rotation as required.elivery for Asset Protection, Access Control, and network-related infrastructure. • Troubleshoot, diagnose, and resolve issues with on-premise network video recording devices and related connectivity concerns. • Regularly check the status of video surveillance cameras, NVR devices, and associated network components to ensure they are online and functioning. • Manage tickets in ServiceNow, providing timely updates and meeting SLAs and KPIs. • Ensure smooth and efficient operations of video surveillance, access control, and supporting network systems. • Collaborate with internal/external partners to support upcoming planned deployments, including network readiness assessments. • Support queue management by identifying trends, opening Parent and/or Problem tickets, and escalating to the correct teams for quick resolution. • Contribute to the improvement of processes, network reliability, and implementation of new technologies. • Demonstrate professional and effective communication skills to support users, peers, and cross-functional partners. This comes in all forms of communication: telephone, email, remote sessions, and in-person. All touch points to be documented in incidents. • Build a positive working relationship with our retail team, 3rd party vendors, integrators, and cross-functional partners. • Collaborate with vendors to resolve longstanding support tickets and proactively develop solutions for potential issues • Participate as a technical project resource as and when required, including network-related initiatives. • Participate in on-call rotation as required.

₹1,102.66 - ₹1,163.92 INR PER HOUR