Client Servicing

6 hours ago

Bengaluru Karnataka India, Karnataka Horizontal Talent Full time

About the Role:

We are seeking a dynamic and results-driven Account Management – Client Servicing to join our IT staffing team in Bangalore. The ideal candidate will be responsible for managing and expanding key client accounts, ensuring exceptional delivery on IT hiring needs, and acting as a strategic partner to clients. You will play a crucial role in aligning our recruitment services with client expectations while driving growth and satisfaction.


Key Responsibilities:

  • Serve as the primary point of contact for key IT staffing clients.
  • Understand client requirements thoroughly and translate them into actionable hiring plans.
  • Manage and prioritize multiple client requisitions and ensure timely fulfilment.
  • Build strong relationships with client POC and stakeholders to understand business goals and talent needs.
  • Coordinate with internal delivery and recruitment teams to ensure aligned and consistent delivery.
  • Track performance metrics (submissions, interviews, offers, hires) and provide regular status reports to clients.
  • Identify opportunities for account growth and collaborate with business development teams to expand business.
  • Resolve client concerns quickly and effectively, ensuring high satisfaction and retention.
  • Participate in client review meetings and provide hiring trend insights and workforce planning support.
  • Stay up to date with market trends in IT hiring and staffing industry best practices.


Requirements:

  • Bachelor’s degree in Business, Human Resources, or a related field.
  • 3+ years of experience in client servicing/account management in the IT staffing industry.
  • Proven experience handling enterprise clients and volume hiring.
  • Strong understanding of IT technologies and roles (developers, QA, DevOps, cloud, etc.).
  • Excellent communication, negotiation, and interpersonal skills.
  • Strong analytical and problem-solving abilities.
  • Ability to work in a fast-paced, target-driven environment.
  • Prior experience in VMS/MSP environments.
  • Experience managing accounts for clients in the US or global markets.
  • Familiarity with ATS and CRM tools (Bullhorn, CEIPAL, JobDiva, etc.).

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