Saas Infrastructure Engineer
3 weeks ago
Job Description :
Job Title : SaaS Infrastructure Engineer
Job Type : Permanent
Experience : 7-10 Years
Location : Timings: US PST Time zones 9AM to 6PM PST (So IST 9:30 PM to 06:30 AM)
What we are looking for :
Should have hands-on/working knowledge in Enterprise SaaS applications administration and Operations, of a minimum of at least 7+ Years,including but not limited to :
- Google Workspace Administration
- Slack Administration
- Zoom Administration
- Box Administration
- LDAP Administration
- Employee onboard / manual offboard request
- Slack apps
- Google Marketplace
- Slack channel share request
- Work independently on SSO integrations in One Login.
- Review existing run books and identify gaps to improve them
- Work independently to triage, process, resolve operational requests & take escalations from Ops team.
- Escalate to Ops team and Identity Engineering team for advanced support and commitments to request SLAs.
- Possess technical knowledge, training, and experience, consistent with high professional and industry standards and will perform the Services in a professional and workmanlike manner.
- Hands on experience with SaaS administration at scale. Able to work independently at triage and resolution of incoming requests of the team.
- Operate 24x5, US time zones friendly
- Self-motivated and quality-driven, work professionally and collaboratively to resolve customer requests with attention to detail.
- Good customer service spirit, confident working on operational tasks, and interacting with non- technical users and 3rd party vendors across a wide variety of applications.
Nice to have : Exposure to cloud platforms like Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform (GCP).
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