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DX Cloud Engineer
1 week ago
Job Description : DX Cloud Engineer
Responsibilities :
- Deploy UCaaS and CCaaS solutions for clients, ensuring smooth implementation and integration.
- Utilize tools and platforms for UCaaS and CCaaS deployments, such as Cisco Webex, RingCentral, Five9, Zoom, etc.
- Provide technical support during cutover activities, including system migrations and upgrades.
- Conduct QA testing to ensure the quality and functionality of deployed solutions meet client requirements.
- Collaborate with cross-functional teams, including developers, project managers, and support staff, to ensure successful deployments.
- Document deployment processes, configurations, and troubleshooting steps for future reference.
- Actively lead handoff of technical solution to Managed Services.
- Keep skills in core technologies up to date.
- Flexible in working hours as per customers or stakeholders needs.
Qualifications :
- Bachelor's degree in Computer Science, Information Technology, or related field.
- 7+ Years Experience with deploying UCaaS and CCaaS solutions, including scripting, configuration, and integration.
- Experience deploying and/or administering enterprise telephone systems.
- Familiarity of working with telecommunications providers.
- Proficiency in using tools and platforms for UCaaS and CCaaS deployments, such as Cisco Webex, RingCentral, Five9, Zoom, etc.
- Industry certifications (Cisco, RingCentral, Five9, Zoom, etc.)
- Strong troubleshooting skills and ability to resolve technical issues during deployments.
- Experience with cutover activities, system migrations, and upgrades.
- Knowledge of QA testing methodologies and tools.
- Excellent communication and interpersonal skills.
- Ability to work independently and collaborate effectively within a team environment.
- Knowledge of Java, JavaScript, and Python a plus
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