DX Cloud Engineer

1 week ago


BangaloreChennaiHyderabad, IN HEPL Full time

Job Description : DX Cloud Engineer

Responsibilities :

- Deploy UCaaS and CCaaS solutions for clients, ensuring smooth implementation and integration.

- Utilize tools and platforms for UCaaS and CCaaS deployments, such as Cisco Webex, RingCentral, Five9, Zoom, etc.

- Provide technical support during cutover activities, including system migrations and upgrades.

- Conduct QA testing to ensure the quality and functionality of deployed solutions meet client requirements.

- Collaborate with cross-functional teams, including developers, project managers, and support staff, to ensure successful deployments.

- Document deployment processes, configurations, and troubleshooting steps for future reference.

- Actively lead handoff of technical solution to Managed Services.

- Keep skills in core technologies up to date.

- Flexible in working hours as per customers or stakeholders needs.

Qualifications :

- Bachelor's degree in Computer Science, Information Technology, or related field.

- 7+ Years Experience with deploying UCaaS and CCaaS solutions, including scripting, configuration, and integration.

- Experience deploying and/or administering enterprise telephone systems.

- Familiarity of working with telecommunications providers.

- Proficiency in using tools and platforms for UCaaS and CCaaS deployments, such as Cisco Webex, RingCentral, Five9, Zoom, etc.

- Industry certifications (Cisco, RingCentral, Five9, Zoom, etc.)

- Strong troubleshooting skills and ability to resolve technical issues during deployments.

- Experience with cutover activities, system migrations, and upgrades.

- Knowledge of QA testing methodologies and tools.

- Excellent communication and interpersonal skills.

- Ability to work independently and collaborate effectively within a team environment.

- Knowledge of Java, JavaScript, and Python a plus

(ref:hirist.tech)
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