Solution Architect

3 weeks ago

BangaloreAny Location, IN Repletio Full time

Hasura is looking for an experienced Solutions Architect to work directly with Hasura customers to facilitate the growth and adoption of the product within the organization.

GraphQL is changing the way developers and teams build software today.

The Hasura GraphQL Engine is an open-source tool that makes it fast and easy to compose a GraphQL API for secure data access across a range of data sources and existing GraphQL and REST APIs.

This approach empowers developers to rapidly create and iterate their APIs thanks to the flexibility of GraphQL and automation of toilsome considerations like security, performance, resource footprint, and scalability.

Hasura is being adopted by developers in some of the largest Fortune 500 companies as well as startups.

We are excited to be at the intersection of two major ecosystem trends that will have a profound impact on development workflows going forward and we are looking for amazing people who are as excited as we are to join us on this journey

Responsibilities:

  • Guide customers throughout their post-sales journey with Hasura by developing a trusted technical partnership through well-crafted guidance, solutioning, and direction.
  • Deliver dedicated onboarding sessions to enable the customer's ability to self-serve and grow their usage of the product.
  • Interface directly with customers on a daily, weekly, or monthly basis to ensure the success of their implementation.
  • Identify patterns and best practices through real-world observations and experiences.
  • Gather feedback and share it appropriately with internal stakeholders.
  • Oversee technical relationships with the customer as they interface with support and engineering teams.
  • Closely collaborate with members of the sales leadership team to highlight expansion opportunities.
  • Contribute to internal initiatives such as enhanced documentation, white papers, and architectural diagrams.
  • Act as a champion and voice for the customer inside Hasura, making sure their feedback, concerns, and product feature requests are prioritized appropriately.
  • Educate and work with customer success engineering to ensure customer challenges are addressed and resolved on time.
Requirements:
  • Strong interest in working in a high-growth, fast-paced, and dynamic startup environment.
  • Genuine empathy for solving real-world customer problems and building happy and successful customer relationships.
  • Ability to work 8 am- noon US Eastern time 4 days a week.
  • Strong experience in the following technologies: Linux, the terminal, and other command-line tools , Containerization (Docker and Kubernetes), Deployment manifest tooling (Docker Compose and Helm), Scripting languages (Python, Shell, or Rust) , CI/CD technologies (Github Actions, Jenkins, CircleCI, or Terraform) , APM solutions (Prometheus, Grafana, Datadog, New Relic or Dynatrace) , Databases (PostgreSQL, MongoDB, SQL Server, MySQL or Oracle) , Cloud infrastructure (AWS, Azure, or GCP)
  • 5+ years experience working with enterprise customers such as those found within Forbes 500 and G2K companies in a DevOps/SRE or customer success capacity.
  • Experience architecting, implementing, and managing complex multi-service applications.
  • Ability to work with and present to a variety of audiences including executive, business, technical, and non-technical audiences.
  • Excellent written and verbal communication, and presentation skills.
  • Strong organizational and prioritization skills.
  • Ability to travel for internal/customer meetings.
  • Experience with product-led growth initiatives.
  • Experience with APIs such as GraphQL or REST.
  • Experience with Hasura GraphQL Engine.
  • Hands-on experience managing a multi-service technical solution or distributed API ecosystem
(ref:hirist.tech)

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