Operations Executive

7 days ago

Kozhikode Kerala India, Kerala XYLEM LEARNING Full time

About the Role:

We are looking for a dynamic and detail-oriented Operations Executive to join our growing team in Kochi. The ideal candidate will have a minimum of 2 years of hands-on experience in managing day-to-day operations within the EdTech space. You will play a critical role in ensuring smooth execution of academic and non-academic processes, coordinating with internal teams, and delivering high-quality support for learners and faculty.

Key Responsibilities:

  • Coordinate and monitor academic and operational activities across courses and batches.
  • Support scheduling of classes, managing timetables, and ensuring timely faculty and student communication.
  • Manage LMS (Learning Management System) content uploads, student access, and digital resource maintenance.
  • Maintain accurate data and records related to enrollments, attendance, assessments, and feedback.
  • Act as a point of contact for resolving operational issues between academic teams, tech support, and students.
  • Ensure smooth onboarding for new students and mentors, and provide administrative assistance as needed.
  • Collaborate with cross-functional teams including Academic, Product, Sales, and Customer Support for process efficiency.
  • Assist in tracking KPIs and operational metrics and contribute to continuous improvement strategies.
  • Prepare daily/weekly reports, dashboards, and documentation to track process performance.

Requirements:

  • Bachelor’s degree in any discipline; preference for candidates with a background in education, business, or operations.
  • 2–4 years of relevant experience in EdTech operations or academic coordination.
  • Excellent organizational and multitasking skills with a proactive problem-solving approach.
  • Strong verbal and written communication skills.
  • Proficiency in MS Office, Google Workspace
  • Ability to work in a fast-paced environment with a strong attention to detail.


Preferred Skills:

  • Exposure to academic planning, digital classroom coordination, or student engagement initiatives.
  • Knowledge of EdTech tools and platforms
  • Experience in handling faculty coordination and content management workflows.

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