Linux Engineer

3 weeks ago

Bangalore, Karnataka, India I SQUARE TEK Full time

Location : Bangalore

Experience Required : 5 to 15 Years

Notice Period : Immediate to 15 Days joiners only

Work Mode : Hybrid(Weekly 3 days)

Skills Required :

- Linux

- Cluster

- RHEL/Redhat

- Patching

- Redhat Satellite

Job Designation : Linux Engineer

Eligibility & Qualification :

- Bachelor's degree in Engineering (or Equivalent).

- Experience : 10 years of experience in Enterprise technical support environment

- Relevant certification on the latest track like RHCE/Oracle Enterprise Linux /ITIL will be an added advantage.

- Flexible to work in 24X7 support environment

Key Responsibilities :

- Resolve customer's issues via the telephone, email, or remote sessions.

- Reproducing issues in-house and responding back in a timely manner.

- Regular follow ups with customers with recommendations, updates, and action plans.

- Identify and escalate issues in a timely manner to vendor according to Standard Operating Procedures.

- Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues.

- Collaborate with other CoE/HW teams in diagnosing and isolating the cause of complex issues.

- Maintain quality on case documentation, SLA timeframes and operational metrics.

- Performs within the Productivity Measure of the team (scorecard)

- Incident Management : Resolve single and cross technology incidents independently. Lead the team members to resolve complex or cross technology incidents.

- Escalation Management : Identify, manage, and lead technical escalations. Participate in formal Escalation when required to support escalation especially during crisis.

- Problem Management : Proactively and reactively look for solutions to prevent problems from occurring in team/technology area. Perform Trend and Root cause analysis.

- Change Management/Implementation : Independently prepare, review, implement, rollback and test plan for change records. Perform risk and impact analysis for changes, may lead or participate in a Change Advisory Board.

- Patch and Security Management : Apply patch and security changes per policy. Proactively monitor the environment for patch compliance. Analyze patches for compatibility with each customer or internal infrastructure environment.

- Configuration Management : Ensure Configuration Management Database (CMDB) entries are complete and accurate.

- Solution Design : Apply HPE solutions to meet highly complex customer and/or trade/HPE infrastructure needs.

- Quality : May provide feedback/influence change in internal and/or vendor-provided products/service offerings.

- Project Management : Participate, propose, and/or lead customer and internal projects across technology customers, including Knowledge Transfer (KT) and Transition. Create Standard Operating Procedure (SOP)

- Customer Relationship Management : Influence with customers and/or internal businesses/end users regarding operational details, solutions, and proposals. Becoming a trusted advisor to the customer.

- Teamwork : Work as part of a team, which may be virtual, global, and/or multi-functional. Lead teams which address operational processes and policies in work area. Seen as a resource to the team in one or more technical or business areas. Becoming a trusted advisor inside and outside the team/technology area.

Technical Skills :

- Strong Knowledge in installing, configuring, troubleshooting and Administration of all flavors of Linux.

- Linux Vulnerability assessment and Mitigation

- Knowledge on Patch deployment solutions - Redhat Satellite / Oracle Linux Ksplice

- Working knowledge on Redhat and Oracle Enterprise Linux

- Troubleshooting networking issues.

- Strong understanding of Cluster Services and Oracle RAC clusters

- Good knowledge on SAN technologies and converged solutions

- Good knowledge on HP Servers Blade, Rackmount and Virtual Connect OS/patch/security update/management.

- Disaster Recovery planning and conducting DR tests.

- Responsible for Standard Operating procedures issuance to incident management team.

- Prepare Service delivery reports and participate in customer meetings

- Routine Performance Analysis, Capacity analysis, security audit analysis reports to customer for necessary planned changes

- HPE Service Guard cluster on RHEL

Non-Technical Skills :

- Excellent written and verbal communication skills Commitment to deliver high quality product and

solution support.

- Must achieve excellent customer satisfaction

- Take ownership and work with high productivity and efficiency.

- Support other team members and seek their advice to make decisions on complex issues.

- Deliver trainings when required.

(ref:hirist.tech)

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