Implementation Consultant

Job Summary:

The Field Implementation Consultant plays a vital role in driving value for OpenGov customers through the successful and seamless in-person on-site implementation of our solutions. This position requires product knowledge, subject matter expertise, the ability to make informed solution recommendations, and an expectation of 60% travel. The primary responsibility of the Field Implementation Consultant is to oversee the entire implementation process, establishing a solid foundation for our customers’ OpenGov solution and ensuring maximum value for their investment. In addition, this role will contribute to the enhancement of our delivery operations by providing guidance during sales and scoping activities, offering valuable insights to our Research and Development team, and providing training and mentorship to fellow team members.

Responsibilities:

• Lead basic implementation projects from start to finish, applying strong project implementation skills and a focus on delivering measurable results in activities including, but not limited to, requirements gathering, technical platform configuration, administrator and end-user training.
• Facilitate multi-day onsite events with customers independently, focused on workflow requirements gathering, training, and go live support
• Act as the primary technical point of contact for new customers deploying OpenGov or expanding their implementation, ensuring effective communication and smooth deployment
• Interact directly with government officials and staff on a daily basis, guiding them through the implementation process and empowering them to become successful administrators and advocates of OpenGov software solutions
• Understand customer requirements and pain points, collaborating with cross-functional teams to simplify, enhance, and automate existing processes, thereby improving customer workflows
• Clearly explain technical concepts to both technical and non-technical audiences.
• Articulate the business value of OpenGov solutions, influencing stakeholders and advocating for client needs.
• Prepare comprehensive solution design and documentation
• Demonstrate industry expertise in governmental processes across multiple states and customers to effectively address customer needs and provide tailored solutions
• Collaborate closely with the engagement and adoption team to ensure a consistent and successful customer experience, facilitating training for new customers
• Continually leverage and develop best practices for each data environment and customer vertical, driving implementation efficiencies for future projects
• Gather and communicate customer feedback and feature requests, contributing to key product discussions and ensuring OpenGov remains a preferred and indispensable solution
• Collaborate with internal departments at OpenGov to enhance delivery efficiency and effectiveness
• Serve as a trusted advisor to both customers and OpenGov team members, providing valuable insights and guidance based on expertise and experience.

Requirements and Preferred Experience:

• At least 2 years of experience working in the public sector in a relevant area such as Procurement, Budgeting, Community Development, Asset Management, Finance/Accounting, or similar
• At least 2 years of experience in software implementation consulting or equivalent transferrable work with external clients
• Strong knowledge and experience in analyzing and reporting large volumes of financial or other relevant data, with a solid understanding of governmental concepts and practices
• Proficiency in training customers on software solutions to address key workflows and business processes
• Ability to provide clear and effective phone support, assistance, and recommendations, fostering positive relationships with customers
• Strong skills in conceptualization of patterns, modeling, and design, enabling efficient solution development
• Advanced Excel skills and a knack for data analysis, including the ability to use functions/formulas, format data (e.g., v-lookup, pivot tables), perform error-checking, and create properly formatted reports
• Demonstrated track record of working in a fast-paced environment, effectively managing internal procedures and process improvements while collaborating with team members
• Ability to adapt quickly to changes in product features and respond strategically to meet customer needs
• Excellent interpersonal skills, including strong verbal and written communication skills, teamwork, and a commitment to exceptional customer service
• Willingness to travel to customer locations across the U.S. a minimum of 60% of the time