Account Manager

6 days ago

Bengaluru Karnataka India, Karnataka PinnacleU Full time

Position: Accounts Manager

Location: Remote (from Bangalore)

️ Working Days: Monday - Friday

Experience Required: 7+ Years


Requirements (Skills & Qualifications)

Experience & Education

  • An MBA from a top Institute
  • 7+ years of experience in account management, client success, or business development
  • Proven track record of managing key client accounts and meeting/exceeding revenue or retention goals

Core Competencies

  • Strong relationship-building and interpersonal skills; able to engage with senior stakeholders
  • Excellent written and verbal communication, with the ability to present complex ideas clearly
  • Strategic thinking with the ability to identify growth opportunities within existing accounts
  • Strong negotiation and problem-solving abilities
  • Data-driven mindset: ability to leverage basic tools to perform data analysis
  • High emotional intelligence and ability to handle challenging client situations with diplomacy
  • Organized, detail-oriented, and capable of managing multiple accounts simultaneously
  • Understanding of the industry, market trends, and client business models

Personal Attributes

  • Proactive and self-motivated with a strong sense of ownership
  • Customer-first mentality with a focus on long-term relationships
  • Team player who can collaborate across sales, marketing, operations, and product teams.
  • Resilient under pressure and adaptable to changing priorities

Responsibilities (Key Duties)

Client Relationship Management

  • Serve as the primary point of contact for assigned clients, ensuring their needs are met and expectations exceeded
  • Develop a deep understanding of each client’s business, industry, and strategic goals
  • Build long-term relationships to increase client loyalty and retention
  • Coordinate with internal teams (product, operations, support) to deliver client satisfaction on time and within scope
  • Escalate and resolve issues quickly to maintain trust
  • Launch digital and offline marketing campaigns to build trust amongst the captive user base

Account Growth & Revenue

  • Identify upsell, cross-sell, and renewal opportunities within existing accounts
  • Develop account plans and growth strategies to achieve revenue targets
  • Collaborate with sales teams to close expansion deals

Performance Tracking & Reporting

  • Track key account metrics such as adoption, usage, engagement, and satisfaction.
  • Prepare regular reports and conduct review meetings with clients to demonstrate value
  • Use data and feedback to suggest improvements in service delivery.

Strategic Advisory

  • Act as a trusted advisor, bringing industry insights and best practices to help clients achieve their goals.
  • Anticipate client needs and proactively offer solutions or recommendations.

Internal Collaboration

  • Share client feedback with product and leadership teams to influence roadmap decisions.
  • Coordinate with marketing for case studies, testimonials, or joint initiatives.

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