Business Analyst

18 hours ago

Bengaluru Karnataka India, Karnataka Birlasoft Full time

ROLE RESPONSIBILITIES

  • Monitor the ticketing system and receive incidents and requests from end-users, analyzing these and either responding to the end-user with a solution or escalating it to the other IT teams.
  • Identify and troubleshoot application issues to maintain optimal system performance.
  • Ensure usability and functionality for all system end-users.
  • Conduct root cause analysis to determine the origin of issues.
  • Provide actionable recommendations for system improvements based on findings.
  • Provide support to workflows and provide expert knowledge on all workflow designs.
  • Plan, facilitate, and conduct requirements gathering sessions, meetings, and presentations.
  • Lead review sessions for completed business/functional requirements with key business users focused on gaining consensus and final business approval.
  • Build strong relationships within the business units and support functions to understand the business needs.
  • Collaborate with development and testing teams to provide subject matter expertise, ensure that out of the box functionality is leveraged and assist in troubleshooting and resolving issues.
  • Ensure that proposed solutions are focused on improving efficiency and effectiveness of the business processes and are consistent across products where possible.
  • Participate in the development and planning of the User Acceptance Testing activities, including test plans and scripts, based on requirements.
  • Facilitate UAT execution phase and work with business lead and project manager to obtain user acceptance test signoff.

TECHNICAL QUALIFICATIONS

  • 5+ years of business analysis experience in the Commercial Property & Casualty insurance industry.
  • Experience with GuideWire Policy Center is preferred.
  • Experience with integration to external systems.
  • Strong experience with policy administration solutions.
  • Experienced with iterative and agile methodologies; working knowledge of both SDLC & PMLC processes.
  • Hands-on experience writing business requirements, functional requirements or user stories, business process diagrams, and data rules is required.
  • Knowledge and experience in reviewing, reengineering or developing IT solutions for business process/improvements automation.
  • Experience with visualization tools is beneficial.
  • Candidate has experience with troubleshooting system issues.

GENERAL QUALIFICATIONS

  • Possess strong verbal and written communication skills.
  • Possess excellent problem-solving and analytical skills.
  • Candidate has strong initiative with an ability to self-manage. Comfortable with ambiguity and able to work through it to get the right things done.
  • Team player who works well with technical and business resources.
  • Must be able to see tasks through to completion without significant guidance.
  • Possess Personal time management skills and ability to meet individual and team deadlines.
  • Experience using standard project and business tools including, Microsoft Project, Excel, PowerPoint.
  • Experience with SharePoint, UI mockup tool.

EDUCATION REQUIREMENTS

  • B.A / B.S degree
  • Certified Business Analyst Professional (CBAP) is a plus but not required.

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