Admissions & PR head

3 weeks ago

New Delhi Delhi India, Delhi HES Sharad Vihar Full time

Role Overview

The Admissions & Parent Relations Head is a strategic leadership position, responsible for driving

enrollment growth, fostering parent partnerships, and ensuring exceptional front-office and parent

experiences at the school.


This individual will collaborate with cross-department teams to co-create and execute admissions strategy, oversee parent engagement, and enhance the school’s experience, while ensuring all compliance and data integrity standards are met.


Key Responsibilities

Admissions Strategy & Execution

• Design and implement annual admissions plans aligned with school goals.

• Lead the admissions team in conducting parent counseling sessions

• Converting leads to successful enrollments.

• Maintain accurate admissions databases and ensure timely compliance with regulatory requirements.

• Organize parent orientation sessions for new admissions.


Parent Relationship Management

• Serve as the first point of contact for all parent grievances and queries.

• Efficiently categorize, escalate, and resolve issues across academic, co-scholastic, medical, transport,

books and uniform, canteen, safety, and logistics domains.

• Counsel dissatisfied parents and handle transfer certificate (TC) requests, ensuring retention and

positive closure.

• Implement and analyze parent satisfaction surveys; report insights to leadership for continuous

improvement.


Front Desk & Team Operations

• Develop (SOPs) for front desk staff responsibilities and conduct regular staff training.

• Monitor arrival and dispersal processes to ensure student safety.

• School Events & Cross-Department Coordination

• Collaborate with all departments for smooth execution of school events, trips, zonal competitions,

academic visits, and guest greetings.

• Coordinate logistics and hospitality arrangements for guests and students during events and

excursions.


Profile Requirements

• Graduate/Postgraduate, preferably in Education, Business, or equilivent or Minimum 1/2 years relevant

experience in educational administration, sales, or parent relations.

• Strong interpersonal, problem-solving, and organizational skills.

• Fluency in English and Hindi; knowledge of additional languages will be a plus.

  • Proficiency in MS Office, CRM software, and admissions platforms.


Salary Bracket: ₹5 LPA – ₹6.5 LPA (commensurate with experience & Journey)

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