Telecaller

3 weeks ago

Chennai Tamil Nadu India, Tamil Nadu White Mountain Technologies Full time

About the Job

We are looking for a confident and fluent Telecaller to join our growing team in Chennai. This role is ideal for someone with strong communication skills, a positive attitude, and a genuine interest in customer interaction. You’ll be responsible for handling inbound and outbound calls, following up on leads, and maintaining strong client relationships. Since we are an AI-based company, you will also get exposure to working with AI-integrated calling tools and intelligent CRM systems.


Key Responsibilities

  • Make outbound calls to prospective clients and follow up on leads generated through marketing campaigns.
  • Handle inbound calls, address inquiries, and provide accurate information about products and services.
  • Maintain a record of customer interactions and update CRM systems accordingly.
  • Schedule meetings, demos, or follow-up calls for the sales team.
  • Understand customer needs and provide suitable solutions or escalate where necessary.
  • Learn and adapt to AI-powered calling and communication tools.
  • Collaborate with the marketing and sales teams to improve lead conversion and customer experience.


Requirements

  • 0–2 years of experience in telecalling, customer service, or inside sales (internships included).
  • Excellent fluency in English.
  • Knowledge of both English and Hindi is an added advantage — preference will be given to bilingual candidates, though it’s not mandatory.
  • Strong listening, communication, and persuasion skills.
  • Comfortable working with CRM software and basic computer tools.
  • Positive attitude, patience, and ability to handle client interactions professionally.
  • Willingness to learn and adapt to AI-enabled communication technologies.


Basic Qualifications

  • Bachelor’s degree in any discipline.
  • Prior experience in telesales or customer handling (preferred but not mandatory).
  • Basic understanding of lead management and follow-up processes.
  • Ability to work both independently and collaboratively with the team.


Why Join Us?

  • Hands-on exposure to AI-powered communication and CRM tools.
  • Opportunity to learn real-world sales and communication strategies.
  • Supportive team with a strong learning culture.
  • Clear growth path into roles like Customer Success, Sales Executive, or Team Lead.
  • Be part of an innovative environment blending human communication with AI technology.


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