Stibo Systems

1 month ago

Bangalore, Karnataka, India Stibo Systems Full time

As a technical services member, you will be involved in receiving, qualifying, and resolving issues raised by our global customer base, working closely with the Cloud operations & Support department and R&D.

More specifically, you will :

- Participating in daily problem solving on reported customer issues. Ensure a high degree of customer focus in all the defined activities.

- Provide a high level of service to our customers, adhering to our SLAs for response and resolution times, in line with Stibo Support guidelines.

- Able to drive to a resolution of low to medium complexity issues.

- Able to analyze the incident's business impact and communicate to the affected users and minimize the disruption.

- Working closely with other support regions in Global SaaS services, R&D and Support - Denmark and the US.

Technologies include :

- Experience with JAVA and/or maintaining JAVA based applications

- Experience on SaaS services, offerings, architecture, and operations.

- Knowledge about any MDM solutions.

- Experience on Cloud technologies and tools like docker, Kubernetes, python etc.

Who we are looking for :

We are on the look out for a candidate with excellent verbal and written communication skills, strong customer service skills, strong technical and analytical, and problem-solving skills. Highly proactive, with a sense of urgency and attention to details. Flexibility in terms of shift work due to the 24x7 nature of work.

Moreover, you should have :

- 5 - 7 years of experience working with product-based organization (MDM related experience is a plus)

- Comprehensive OS skills - this means practical skillset and some theoretical knowledge about how different OS's work. Supported OS for STEP is Windows 2019 and Red Hat Linux 7 +. Mac is also used for parts of STEP. RHCE certified is a plus.

- Three or more years of experience with supporting Servers hosted on any of the major Cloud vendors - Amazon Web Services (AWS) or Microsoft Azure.

- Knowledge about Oracle Databases - preferably Administration knowledge about Oracle Databases, maintenance and backups.

- Proven experience in overseeing the implementation and maintenance of software systems, applications, and related products.

- Proven experience with systems planning, and general software management best practices.

- Good project management skills.

- Ability to conduct research into systems issues and products as required.

- Able to prioritize and execute tasks in a high-pressure environment.

- Strong customer service orientation.

(ref:hirist.tech)

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