Manager–Trust & Safety & Mystery Shopping Gambling (Visa/Mastercard/Amex/Discover Programs)

4 days ago

Hyderabad Telangana India, Telangana GBIT Full time

The Manager of Gambling Mystery / Secret Shopping is responsible for designing and leading compliance testing programs across global online gambling, betting, and gaming platforms.

This role focuses on ensuring compliance with Anti-Money Laundering (AML), financial crime prevention, fraud detection, licensing, responsible gambling practices, and payment card brand requirements (Visa VIRP, MasterCard BRAM, Amex/Discover HBR).

The Manager will oversee mystery shopping initiatives that simulate real-world customer journeys (account creation, KYC, deposits, wagers, withdrawals) to identify risks, gaps, and compliance failures before they escalate. This is a high-visibility position requiring expertise in gambling regulation, payments compliance, and fraud risk management.

The manager will lead a team of Senior Consultants and Analysts.

Key Responsibilities

  • Design and execute secret shopping programs across sports betting, online casinos, poker, esports, and lottery platforms.
  • Build test plans that assess end-to-end flows: registration, identity verification, deposits, game play, withdrawals, and responsible gaming features.
  • Validate compliance with global gambling regulations, AML/KYC laws, and card brand requirements (VIRP, BRAM, HBR).
  • Review bonus offers, wagering requirements, and terms & conditions for transparency and compliance.
  • Monitor geolocation enforcement, underage gambling prevention, and self-exclusion programs.
  • Identify potential money laundering, fraud, and financial crime scenarios through testing.
  • Collaborate with Legal, Compliance, and Fraud Risk teams to escalate high-risk findings and define remediation plans.
  • Oversee integration of penetration testing or ethical hacking results into gambling system assessments where applicable.
  • Manage and mentor Senior Consultants and Analysts, ensuring professional growth and skill development.
  • Produce evidence-based reports with clear documentation (screenshots, transaction details, logs).
  • Prioritize risks based on severity, potential regulatory impact, and card brand requirements.
  • Serve as escalation lead for gambling compliance issues.

Qualifications

  • Bachelor’s degree required (Law, Business, Finance, Compliance, or related field). Advanced degree preferred.
  • 8–10 years of progressive experience in gambling compliance, AML/financial crime, fraud detection, payments compliance, or the betting and gaming industry.
  • Strong understanding of Visa VIRP, MasterCard BRAM, Amex/Discover HBR compliance frameworks.
  • Deep knowledge of AML, financial crime prevention, KYC, and responsible gambling best practices.
  • Familiarity with ethical hacking / penetration testing approaches to strengthen gambling platform resilience.
  • Strong leadership and mentoring abilities.
  • Excellent analytical, risk assessment, and problem-solving skills.
  • Strong communication skills with ability to produce clear reports for regulators, auditors, and executives.

Desired Attributes

  • High ethical standards and professional integrity.
  • Analytical thinker with attention to detail and regulatory rigor.
  • Resilient leader who thrives in high-pressure, high-risk compliance environments.
  • Visionary mindset for building compliance programs at scale.

Success Metrics

  • Full compliance with gambling regulatory requirements and payment card brand programs (VIRP, BRAM, HBR).
  • Reduction in AML/fraud escalations from gambling platforms tested.
  • Identification and remediation of financial crime vulnerabilities.
  • High-quality, reproducible reports submitted on time with actionable insights.
  • Strong development and retention of Senior Consultants and Analysts.

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