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Service Management_Chennai

4 weeks ago


Chennai Tamil Nadu India, Tamil Nadu Tata Consultancy Services Full time

Greetings from TCS

TCS Hiring for Service Management

Job Location: Chennai

Experience Range: 8-12 Years

Job Description :

  • Perform Change, Problem, Request and Service Level Management tasks
  • Prepare Change, Problem, Workorder and SLA reports
  • Analyse trends and perform Continual Service Improvement tasks
  • Liaise with Customer on Daily / Weekly status of service over Calls /Mails
  • Coordinate with Technical Support teams
  • Process KT to Technical Support teams

Liaise with SDMs / PMO during internal audits and reviews