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Senior Servicing Engineer(EV Charging)

4 weeks ago

Bengaluru, Karnataka, India Statiq Full time

About Us

Job Role: Senior Service Engineer

Location: Bangalore

Sector: Electric Vehicle Charging

Job Type: Full-Time

Department: Hardware

Why Statiq?

Statiq was born with the idea of making sustainable transportation a reality in developing countries. It is a new-age start-up, leading the EV movement in India, by setting up chargers across the country. Statiq was named as the top 3 most promising start-ups by NASSCOM in the year 2020, it was the same year we got selected for Y Combinator , a Silicon Valley based accelerator program.

Responsibilities

  • Services Complaints Management
  • Services Spares Inventory Record Maintain
  • Service Associates Management
  • Customer Escalation Management
  • Service Revenue Generation
  • Training to Customers/ Service PartnernerDaily Reports as per Management Requirement

Requirements

WHAT ARE WE LOOKING FOR?

  • To develop Good Interpersonal relationship with Customers/Other Team Members.
  • Good Product Knowledge for EV Chargers/SMPS/UPS.
  • Familiar in working on Laptop/ Excel/MS Word/Power Point
  • Extensive travelling in respective Circle/ Region.
  • Familiar with CS Commercial Activity like Billing/ Payment Collection/ PO Validation.
  • Capability to Manage Associate Manpower.
  • Analytical skills to analyse fault & implement feasible solution as CAN/Tera-term/J-tag/RS485/ RS232, Charging
  • Protocols -GB/T, CCS-2, AC Type2.
  • Standards ISO-15118, ISO-92196, ISO-61851, SAE-J1772, OCPP, PLC etc.
  • Breakers MCCB, RCD, ELCB, Rectifiers, Network Operation
  • Knowledge of LV, HV components, BMS, Controllers & Micro Controllers

Requirements

Eligibility Criteria: -

  • Degree/ Diploma in Electrical / Electronic Engineering
  • 3-5 Years' experience in Customer Service Support for EV Chargers/ SMPS /UPS.
  • Good English Communication in Written/ Speaking.

Benefits

WHAT'S IN IT FOR YOU?

  • Work with the super enthusiastic & passionate team who are looking forward to building India's largest EV infrastructure.
  • Amazing exposure to start-up culture – Be ready to take up challenges
  • We believe in "Growth" , as we grow we will make sure you grow as well. We have learning policies as well , where for your learning we will be paying.