Oracle Core DBA

2 hours ago

Bengaluru Karnataka India, Karnataka Oracle Full time

Job Description

As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues.

Responsibilities

RESPONSIBILITIES:

  • To manage and resolve Service Requests logged by customers (internal and external) on Oracle products and contribute to proactive support activities according to product support strategy and mode.
  • Owning and resolving problems and managing customer expectations throughout the Service Request lifecycle in accordance with global standards
  • Working towards, adopting, and contributing to new processes and tools (diagnostic methodology, health checks, scripting tools, etc.)
  • Contributing to Knowledge Management content creation and maintenance
  • Working with development on product improvement programs as required
  • Operating within Oracle business processes and procedures.
  • Respond and resolve customer issues within Key Performance Indicator targets.
  • Maintaining product expertise within the team.
  • Developing and maintaining expertise around Database Security and general IT Security issues.
  • Maintain an up-to-date and in-depth knowledge of new products released in the market for supported product.

QUALIFICATIONS:

Bachelor’s degree in Computer Science, Engineering or related technical field

10+ years of proven professional and technical experience in database, network or system administrator role.

Excellent verbal and written skills in English.


SKILLS & COMPETENCIES:


Minimum technical skills:

  • Database Oracle architecture knowledge and administration
  • Thorough Oracle understanding of the Oracle database features and SQL Knowledge
  • Extensive hands on interaction with large Database management systems
  • Extensive knowledge and hands on experience working on RAC, ASM, Grid Infrastructure , High Availability, Backup and Recovery, RMAN, Performance Tuning and Networking concepts.
  • Operating system knowledge (Unix, Linux and/or Windows)
  • Understanding of Oracle Database Security features (such as Roles, Privileges, Auditing, TDE, Database Vault and Advanced Security Options)


Desirable technical skills:

  • Expertise in Database Security concept of Audit/VPD/Database Vault/TDE and User Management
  • Experience with UTL_HTTP package along with SSL /TCPS and Network Encryption
  • Experience in Strong Authentication (including Enterprise User Security / Kerberos and CMU)
  • Understanding of Oracle Security Appliances AVDF (Audit Vault and Database Firewall) and OKV ( Oracle Key Vault)
  • Experience working with Oracle Enterprise Manager(OEM)
  • General UNIX/Linux concepts & Administration
  • OCI Foundation concepts

Personal competencies:


Desire to learn, or expand knowledge, about Database Security and associated products

Customer focus

Structured Problem Recognition and Resolution

Experience of contributing to a shared knowledge base

Experience of Support level work, like resolving customer problems and managing customer expectations, and escalations.

Communication

Planning and organizing

Working globally

Quality

Team Working

Results oriented

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