Information Technology Infrastructure Specialist

2 days ago

Bengaluru Karnataka India, Karnataka TRUGlobal Full time

IT Infra Technical Delivery SME (hands-on; not a PM/Manager)

15+ YOE in hands-on Technical Delivery

5 Days WFO - M.G. Road, Bangalore

2 PM to 11 PM IST


Key Responsibilities

  • Lead and manage end-to-end delivery of IT infrastructure and operations projects across End User Computing, Network, Windows, Linux, and VMware environments.
  • Act as the primary point of contact for clients, ensuring seamless communication, expectation management, and service excellence.
  • Drive delivery governance, tracking project milestones, risks, dependencies, and ensuring adherence to SLAs and KPIs.
  • Collaborate with cross-functional teams (Engineering, NOC/SOC, Service Desk, Security, Cloud, etc.) for successful delivery outcomes.
  • Implement ITIL best practices for Incident, Problem, Change, and Service Request management.
  • Oversee infrastructure upgrades, patching, migrations, and capacity planning to ensure high availability and scalability.
  • Ensure compliance with security policies, audit requirements, and regulatory standards.
  • Provide technical direction, mentorship, and leadership to delivery teams.
  • Manage vendor relationships and third-party service providers for hardware, software, and network services.
  • Drive continuous improvement, automation, and optimization initiatives across IT operations.


Technical Requirements:

  • Deep experience in Windows Server (AD, DNS, DHCP, Group Policy, Patch Management).
  • Strong background in Active Directory migrations, identity management, and hybrid integrations with Azure AD.
  • Expertise in device lifecycle management, desktop virtualization, application packaging/distribution, MDM (Intune, Workspace ONE).
  • Proven experience in VMware vSphere, vCenter, ESXi, and Horizon View deployments.
  • Expertise in virtualization, high availability, disaster recovery (SRM), and capacity optimization.
  • Expertise in Red Hat, CentOS, Ubuntu, or SUSE environments.
  • Strong skills in system administration, automation (Ansible, Bash/Shell scripting), and performance tuning.
  • Hands-on knowledge of LAN/WAN, VPNs, Firewalls, Load Balancers, and SD-WAN technologies.
  • Experience with Cisco, Juniper, or equivalent enterprise-grade network solutions.
  • Strong understanding of network security, monitoring, and troubleshooting.
  • Strong experience in IT support models, user experience improvement, and EUC security.
  • Strong knowledge and practical implementation of ITIL V3/V4 processes.
  • Experience in Service Transition, Service Operations, Problem/Change/Incident Management, and Continual Service Improvement.

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