Lead System Engineer

4 weeks ago

Pune, Maharashtra, India Shework.in Full time

Job Description :


Specific requirements :

Education : Bachelors/master's degree in computer science, Engineering, or related field

Experience : 15+ years' relevant hands-on experience in managing Microsoft applications, M365 suites, Global roll out of MS projects and project management, supporting of L2 & L3 issues.

Flexible to work : Being responsible for large enterprise network, this position work beyond working hours if required (outages, maintenance, service interruption)

Soft Skills : Excellent communication skills - Written and Verbal, knowledge of writing process documents, Good interpersonal skills, Multi-tasking, English is must

Job Responsibilities :

- Good hands-on of M365 (SharePoint, OneDrive, Teams, Outlook etc.)

- Management, maintenance and complete administration of all products of Office 365 user administration

- Good understanding of Windows server (2K16 to 2K22 OS, virtualization etc.)

- Good understanding of Azure Services

- In-depth knowledge and hands-on experience for managing and supporting end-users (Windows and Mac environment)

- Daily L2/L3 Calls Support on System & User management side.

- Experience with supporting anti-spam filtering, logging and email tracking and transport rules.

- Support Single Sign-On using Active Directory Federation Services with Multi Factor Authentication.

- Perform scripting administration tasks and reporting using PowerShell.

- Monthly audits on the Active Directory environment to reconcile users.

- Consult with Integrated Product Teams (IPT) and product owners to establish better process flow to mitigate incidents/tasks.

- Manage user's mobile devices through our Mobile Device Management (MDM) solutions (MS Intune).

- Troubleshoot active sync issues with mobile devices.

- Troubleshoot issues with Microsoft 365 Teams.

- Should be technically sound, patient, and a good listener to customer concerns.

- Hands-on in Service Now or other ticketing tools.

- Experience in working with remote support tools like ConnectWise or Other support tools.

- Troubleshooting end-user problems and follow-up to ensure problem resolution.

- OEM, third-party vendors and ISP coordination for visit and troubleshooting.

- Effective communication and interpersonal skills with the ability to understand technical and functional issues and clearly articulate solutions to clients

- Responds promptly and appropriately to the maintenance needs and requests

- Maintains the inventory and orders maintenance supplies.

- Must possess customer service skills, outstanding analytical and problem-solving skills

- Must have time management and Good listening and communication skills

- Nice to have basic understanding of security compliance and related regulation of china government

- Nice to have knowledge of Network (firewall, router, switch etc.)

- Nice to have knowledge of OKTA and ZScaler setup in IT infrastructure

- Nice to have knowledge of Vmware Infrastructure


- Global certification in Microsoft applications, M365 certified administrator expert etc.

(ref:hirist.tech)

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