ServiceNow Lead/Developer

4 weeks ago

Hyderabad, Telangana, India Randstad India Full time

Experience : 8+years in Servicenow with certified.

Job Description :

- Responsible for requirements gathering, facilitation of business process discussions, solution design and documentation, application administration & configuration, testing, and end-user support.

- Provide direction and leadership in promoting and implementing best practice solutions for both business process and technology.

- Partner with our managed service provider and vendors to proactively address problems and troubleshoot production issues.

- Contribute to the delivery of recurring platform releases.

- Provide customer support & service subject-matter expertise for projects spanning multiple business units and technologies.

- Contribute to and assist in managing the roadmap for customer support & service technology enhancements.

Hand-on experience with ServiceNow configuration in one or more of the following areas :

- Customer Service Management (strongly preferred), IT Service Management (ITSM), and IT Operations Management (ITOM).

- Minimum of two (2) years of experience supporting customer support & service technology (case management, knowledge management, etc.) in a complex, publicly-traded, global organization.

- Hands-on experience with ServiceNow platform capabilities, including Service Portal, Service Catalog, Knowledge Base, Workflow, Change Management, Incident Management, Event Management, and Configuration Management.

- Integration of ServiceNow into a complex information technology eco-system, including backoffice applications such as Salesforce, Informatica, ERP, etc.

- Success using agile principles to deliver great business outcomes through technology.


- Jira experience a plus.

- Demonstrated experience working with a managed service provider to partner on delivery.

- Strong written, verbal, and listening communication skills: articulate and effective.


- Communicator and presenter, able to describe complex problems and solutions in understandable terms; ability to frame communications to a diverse set of stakeholders.

Education & Special Training :

- ServiceNow Certified Systems Administrator (CSA) required.

- Bachelor's degree in Computer Science (CS), Computer Information Systems (CIS) Management Information Systems (MIS), or equivalent, required.

- Masters degree in CS, CIS, MIS, or related disciplines, or MBA, is preferred.

Location : Hyderabad.

(ref:hirist.tech)

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