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ServiceNow Lead/Developer
4 months ago
Experience : 8+years in Servicenow with certified.
Job Description :
- Responsible for requirements gathering, facilitation of business process discussions, solution design and documentation, application administration & configuration, testing, and end-user support.
- Provide direction and leadership in promoting and implementing best practice solutions for both business process and technology.
- Partner with our managed service provider and vendors to proactively address problems and troubleshoot production issues.
- Contribute to the delivery of recurring platform releases.
- Provide customer support & service subject-matter expertise for projects spanning multiple business units and technologies.
- Contribute to and assist in managing the roadmap for customer support & service technology enhancements.
Hand-on experience with ServiceNow configuration in one or more of the following areas :
- Customer Service Management (strongly preferred), IT Service Management (ITSM), and IT Operations Management (ITOM).
- Minimum of two (2) years of experience supporting customer support & service technology (case management, knowledge management, etc.) in a complex, publicly-traded, global organization.
- Hands-on experience with ServiceNow platform capabilities, including Service Portal, Service Catalog, Knowledge Base, Workflow, Change Management, Incident Management, Event Management, and Configuration Management.
- Integration of ServiceNow into a complex information technology eco-system, including backoffice applications such as Salesforce, Informatica, ERP, etc.
- Success using agile principles to deliver great business outcomes through technology.
- Jira experience a plus.
- Demonstrated experience working with a managed service provider to partner on delivery.
- Strong written, verbal, and listening communication skills: articulate and effective.
- Communicator and presenter, able to describe complex problems and solutions in understandable terms; ability to frame communications to a diverse set of stakeholders.
Education & Special Training :
- ServiceNow Certified Systems Administrator (CSA) required.
- Bachelor's degree in Computer Science (CS), Computer Information Systems (CIS) Management Information Systems (MIS), or equivalent, required.
- Masters degree in CS, CIS, MIS, or related disciplines, or MBA, is preferred.
Location : Hyderabad.
