Infrastructure Engineer

5 hours ago


Bengaluru Karnataka India, Karnataka Lenovo Full time

Hiring: Infra Engineer (Linux/Windows – Incident & Event Management)

Location: Bangalore

Shift: 24×7 Rotational

Function: Lenovo – SAP Managed Services


Role Overview

We are looking for an Infra Engineer to proactively monitor and manage infrastructure-level alerts and incidents, ensuring high availability and performance of SAP landscapes hosted on Azure and AWS.


Key Responsibilities

  • Monitor infrastructure alerts (CPU, memory, disk, network) using Azure Monitor, AWS CloudWatch, and Zabbix.
  • Validate, troubleshoot, and escalate critical alerts to SMEs within defined SLAs.
  • Perform OS-level troubleshooting and service restarts for Windows & Linux (SLES/RHEL) servers.
  • Coordinate with Cloud/Platform teams for VM restoration, scaling, and resource optimization.
  • Review logs, identify anomalies, and support incident investigations.
  • Execute patching and OS updates as per maintenance schedules.
  • Maintain configuration, capacity, and availability dashboards.
  • Contribute to DR drills, post-incident reviews, and RCA preparation.


Core Technical Skills

  • Windows & Linux Server Administration (SLES/RHEL)
  • Azure: VMs, Storage, Load Balancers, NSGs
  • AWS: EC2, S3, VPC, Route 53
  • Monitoring tools: CloudWatch, Azure Monitor, Zabbix
  • Automation using Bash / PowerShell


Preferred Certifications

  • Microsoft AZ-104
  • AWS SysOps Administrator – Associate


Experience & Competencies

  • 3–8 years of experience in infrastructure support within a managed services environment
  • Strong collaboration with Basis, DB, and Cloud teams
  • Customer-first mindset with a focus on minimizing infra-related downtime


Key Performance Indicators

  • Infrastructure uptime
  • Alert response & resolution time
  • Change success rate



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