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IT Infrastructure Support Engineer
4 weeks ago
Role : IT Infrastructure Support
Job description :
- As per your job role, you will be mainly responsible for the smooth running of IT hardware and software at the entire site.
- Installing and configuring computer hardware operating systems and applications
- Monitoring and maintaining computer systems and networks
- Troubleshooting system and network problems and diagnosing and solving hardware or software faults
- Regularly testing and maintaining the IT infrastructure
- Giving remote support to users if required
- Maintaining zero or negligible downtime for the current multiple sites as well as new upcoming site
- Keeping up to date documentation of IT inventory
- Providing support, including procedural documentation and relevant reports
- Following diagrams and written instructions to repair a fault or set up a system
- Supporting the roll-out of new and upgraded applications
- Setting up new users' accounts and profiles and dealing with password and domain issues
- Responding within agreed time limits to end user calls
- Working continuously on a task until completion (or referral to third parties, if appropriate)
- Prioritizing and managing many open cases at one time
- Connecting with vendors and OEMs for warranty/after sales service and other tech requirements
- Understanding SLA and Compliance and adhering to it
- Keeping entire site up and running and managing team of tech personnel.
- Maximize use of hardware and software by training users; interpreting instructions; answering questions
- Prepare reference for users by writing operating instructions and maintaining Dos and DONTs list
- Maintain historical records by documenting hardware and software changes and revisions
- Rapidly establishing a good working relationship with users and colleagues
- Testing and evaluating new technology
- Conducting electrical and technical safety checks on computer equipment
- Providing daily call reports to your reporting manager
- Adhering to the company rules and policies
- Carrying out any other tech support activity as required by the organization
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