Xoriant - RPA Support Engineer

1 month ago

Pune, Maharashtra, India Xoriant Solutions Full time

Purpose of the Role :

- Work as a L3 support in Robotics and Process Automation platform team in Shanghai

- To coordinate and expedite the on-boarding of new clients, documenting requirements and analyzing problems

- To coordinate and work on Book of Work project with global partner teams to achieve stage milestones

- Engage deeply with client communication and manage client expectation

Responsibilities :

- Resolve client technical issues through diligent research, reproduction and troubleshooting

- Be able to independently work out detailed root cause analysis for client reported issues and generate long term solutions

- Work closely with L1, L2 Production Support team to resolve Production issues

- Respond to client requests regarding outages, performance degradation and project status with excellent communication skills

- Work with vendor to debug issues, raise enhancements and deliver the release and patch for new features and issue fixes

- Manage client communication and address client pain points

- Document all technical inquiries, develop and review content for knowledgebase using tool set

- Determine how results will be measured and complete a post-project evaluation to determine how well results were achieved

- Develop tools and best practice for repeatable tasks and execution by working closely with developer team members

- Ensure all project documents are safely archived following project completion.

- Engaged in support from initiation to closure, Support for BAU mode

- Maintain flexible work schedules, which may include evenings, weekends or holidays to work on deployments or regularly scheduled maintenance

- Ensure weekend activities complete successfully through assignment, coordination, oversight and validation and Checkout. This may require weekend work.

- Complete work breakdown structure to estimate effort required for each task

- Work directly with other team members to resolve problems in a timely manner

- Resolve any issues and solve problems throughout project life cycle while working with team members, System Administration and Database administration

- Work with global partner teams and source other team members to complete Book of Work project activities

- Clearly communicate expectations to team members and stakeholders.

Opportunities :

- Work on a strategic robotic platform at Citi

- Get exposure to various business departments at Citi

- Build the experience of working in global development teams

- Build project management skills

Education :

- At least bachelor degree

- Major in computer science related

Skill required :

- 6 to 9 years of working experience in an enterprise environment as senior support engineer for enterprise software

- Experience in comprehensive issue handling and communication with clients and multiple stakeholders

- Excellent problem solving and analytical skills

- Excellent in both spoken and written English communication skills

- Working knowledge of Windows server, database

- Experience in coding of any computer language

- Working knowledge of SQL query

- Experience communicating with different global teams to get things done

- Experience working in a team-oriented, collaborative environment.

- Be able to work in a dynamic team environment which includes developers working with different technologies (such as Java, Web Services and C#/.NET) and across multiple regions.

- Rapidly adapt and respond to changes in environment and priorities

- Flexibility with working schedule, changing priorities and tight deadlines

- Strong ownership and self-driven personality

- Ability to work on many tasks simultaneously in a high-pressure environment

- Good working knowledge of Networking

- Experience working within an Enterprise IT Support environment.

- Good sense of automation or optimizing working process

Skill Optional :

- Has experience in working in the finance industry is a good plus

- Has experience on Robotics Process Automation related fields is a good plus

- Has experience on Automation Anywhere is a good plus

- Has knowledge of machine learning and artificial intelligence is a good plus

- Familiarity with Windows scripting (Powershell, Shell)

(ref:hirist.tech)

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