Senior Retail Operations Specialist

1 week ago

Noida Uttar Pradesh India, Ghaziabad Heinemann Asia Pacific Pte Ltd Full time

Heinemann – BBM is looking for Senior Retail Operations Specialist for our Travel Retail business at Noida Airport, India. You will be responsible for integrating and executing three critical business functions – retail operations, cash management and workforce planning for our newly opened retail stores – ensuring a seamless store operation while effectively communicating to various stakeholders.


As a Senior Retail Operations Specialist, you will :

  • coordinate store activities according to agreed plans to support new store openings, maintenance, layout optimization, and supervise execution of visual merchandising plans.
  • support the Retail Operations Manager in daily operational tasks to ensure store consistency, operational efficiency, and compliance with company standards.
  • manage cash handling protocols and reconcile cash collections across stores, ensuring adherence to internal controls and financial audit requirements.
  • liaise with banking partners for cash transport, deposits, and treasury services as needed, working closely with the Finance team.
  • develop and maintain workforce scheduling models in partnership with the People & Culture team to optimize labor costs, productivity, recruitment, onboarding, and training.
  • analyze business and operational trends, forecast staffing needs, and implement analytics tools to generate actionable insights for leadership.
  • inspire and motivate retail teams to achieve objectives, drive engagement, and support growth and capability-building within the function.


What you should bring along :

  • a Degree in Business Administration with over 8 years of hands-on experience in retail operations, including a minimum of 3 years in team leadership and stakeholder management.
  • demonstrates strong commercial acumen and market awareness, with a deep understanding of consumer behavior and retail trends. Skilled in delivering accurate insights and actionable recommendations to drive business performance.
  • exceptional communication, influencing, and stakeholder engagement abilities, with a proven track record of building and maintaining long-term professional relationships.
  • highly organized and methodical in prioritizing tasks based on business needs. Applies logical and analytical thinking to problem-solving, with a meticulous attention to detail and a proactive approach to decision-making.
  • a pronounced can-do attitude, with keen attention to details, high level of accuracy and complemented by the capability to multi-task in a fast-paced and dynamic environment.

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