Amadeus Labs

2 weeks ago

Bangalore, Karnataka, India Amadeus Labs Full time

Job Title : Implementation Engineer 2

Job Description :

Summary of Role :

The Fares & Shopping Implementation Team is in charge of implementation, delivering services and consulting on airline pre-shopping/shopping/pricing products, regardless of the different interface touchpoints used by the airlines (Digital Commerce, Refex, NDC, WBS, ARD WEB, eRetail.) :

The successful candidate will lead the activities related to Fares implementation.

She/he will be the Amadeus entry point for a set of airline customers and will coordinate and support the activities necessary to implement fares product such as :

- Flex Pricer

- Instant Search

- Pricing

- Amadeus Ticket Changer (ATC) Product Suite

- Airline Service Fees

- Airline Fare Family for Distribution

Regular activities are varied :

- Fares & Shopping Implementation : Analyse customer requirements, configure products and manage implementation on test and production environment.

- Solution support : Based on airline requirement guide them to file CAT31/CAT33/ FareFamily/Fees in fare provider (ATPCO/Farexpert etc)

- Functional support : first level support, troubleshooting & consulting for Fares product implementation and fare filing support

- Service/consultancy activities : Analyse customer service requirement, assess customer product usage and define tailored service proposal, and deliver to the customer

- Project management : Projects planning, follow up and support activities during the implementation.

- Methodology , knowledge sharing ,documenting and capitalization

KEY RESPONSIBILITIES :

Implementation activities :

Functional support during Fares implementations :

- Provide support & guidance during sales engagement in order to gather customer requirement and define Amadeus solution.

- Analyse customer business processes, systems and service requirements.

- Define optimized solution matching customer requirements

- Identify specific actions necessary to integrate Amadeus products/services under Fare team responsibility.

- Implement and validate customized Fares products/solutions.

- Provide functional support and problem resolution to sales and/or customer functional staff.

- Provide consultancy services to customer in business process, assess product usage and define tailored service proposal, and deliver to the customer.

- Provide post implementation maintenance support.

Project Management :

- Support project activities during the implementation in the area of expertise (incl.system/data set-up, support to test phases and migration).

- Lead Implementation projects as well as Services projects.

- Define the overall planning of activities and track progresses through the applicable project governance.

- Liaise with all Amadeus involved teams : ADP, DEV, PDef, PM, Pre-Sales

Prioritise the tasks :

Other activities :

- Participate to the creation and improvement of implementation processes

- Lead knowledge transfer and industrialization of new Amadeus solutions.

- Participate to the creation and delivery of new Services around Products Portfolio under team activities.

SKILLS & KNOWLEDGE : Technical / Functional

The successful candidate will be :

- Service oriented, as he/she will be the main technical interlocutor to the customer team.

- Strong at problem solving and analytical skills (gather data, compile information, and prepare reports)

- Accountability and proactivity

- Interpersonal and communication skills and the ability to work effectively within a multicultural environment

- Good at project management - change management & tracking skills

- Dynamic and good team player

- Customer centric

Specific skills :

- Good knowledge of the airline IT business and Amadeus core reservation and Search, Shopping, pricing products.

- Must understand key concepts of airline e-commerce web applications

- Knowledge of Airline fares filling in any Fares providers (ATPCO, SITA etc)

- Basic knowledge of airport and airline operations.

Skills Needed :

- Customer facing, good knowledge of the airline IT business and airlines core reservation and Search, Shopping, pricing products.

(Amadeus SSP product knowledge is an added advantage).

- Knowledge of Airline fares filling, fare structures on platforms like (ATPCO, SITA, AMADEUS etc).

- Expertise in CAT31/CAT33/ FareFamily/Fees filing.

- Must understand key concepts of airline e-commerce web applications.

- Good at project management - change management & tracking skills.

- Basic knowledge of airport and airline operations.

You will be responsible for :

- Implementation and validation of customized Fares products/solutions.

- Provide functional support and problem resolution to sales and/or customer functional staff.

- Fares & Shopping Implementation : Analyse customer requirements, configure products and manage implementation on test and production environment.

- Solution support : Based on airline requirement guide them to file CAT31/CAT33/ FareFamily/Fees in fare provider (ATPCO/Farexpert etc)

- Functional support : first level support, troubleshooting & consulting for Fares product implementation.

- Project management : Projects planning, follow up and support activities during the implementation.

Common accountabilities :

- Works autonomously within defined processes and procedures or methodologies, takes standard decisions and may support the development of solutions to complex problems of a recurring nature.

- Receives instruction, guidance and direction from more senior level roles or manager, with regular monitoring on the status of the assignments.

- May have specialized formal education or the equivalent work experience and has the required technical and functional skills and basic knowledge of the business.

Specific accountabilities :

- Analyse customer systems and service requirements.

- Identify specific actions necessary to integrate Amadeus products/services.

- Establish and manage the product/solution integration schedule.

- Determine and document adaptations to Amadeus products and services.

- Write functional specifications used for customisation and/or verify that specifications reflect customer requirements.

- Guarantee that customised products/solutions meet specified requirements.

- Perform the necessary tests on the customized solution before it is delivered to the customer.

- Provide functional support and problem resolution to sales and/or customer functional staff.

- Support project activities during the implementation.

Travel : 5-10% to APAC

Education and Years of Experience :

- Engineer degree or university degree in Computer Science or equivalent work experience (IT).

- Fluent in English

- Airlines Fares, Filing and Shopping knowledge(MUST), Altea Reservation system (added advantage)

- IATA certifications (optional)

Work exp : 5-8 years

Diversity & Inclusion :

We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.

(ref:hirist.tech)

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