Implementation Consultant

5 days ago

Gurugram Haryana India, IN Loop Subscriptions Full time

About the role


This role ensures merchants move to Loop smoothly by owning the technical side of onboarding and subscription data migration. You will manage end-to-end migration workflows, support onboarding specialists, troubleshoot issues, and maintain high data accuracy with zero-error execution. The role blends backend operations, basic scripting, Shopify know-how, testing, and documentationideal for someone who enjoys solving technical problems, working with data, and enabling seamless merchant go-lives.


Responsibilities

  • Data migration: Own the migration infrastructure to help merchants migrate their subscriptions data from their previous platform to Loop ensuring no data loss and errors.
  • Technical Support: Provide technical support to clients during the onboarding process, addressing any issues or concerns promptly.
  • Documentation: Create and maintain documentation for common configurations, data migration process and popular troubleshooting for speed resolution.
  • Quality Assurance: Conduct thorough testing and quality assurance to ensure no escalations or issues reported after the merchant is onboarded.
  • Shopify Expertise: Leverage your knowledge of Shopify to better assist merchants in having the custom requirements implemented as per the expectation.


Ideal Profile

  • Minimum of 2 years of experience in backend tech operations or a related role.
  • Proficiency in JavaScript, CSS, HTML and Python scripts
  • Experience in working with e-commerce platforms, particularly Shopify, is a significant advantage.
  • Strong problem-solving skills and attention to detail.
  • Good communication and interpersonal skills.
  • Ability to work collaboratively in a fast-paced and dynamic team environment.
  • Self-motivated and capable of working independently when required.

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