Assistant Manager, Buyer Abuse/Risk

4 weeks ago

Gurugram Haryana India, IN noon Full time

Job Title: Assistant Manager, Buyer Abuse/RiskLocation: IndiaAbout noonWe’re building an ecosystem of digital products and services that power everyday life across the Middle East—fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we’re looking for an Assistant Manager, Buyer Abuse/Risk who can help us move even faster.noon’s mission: Every door, every day.What you'll do:We are looking for an Assistant Manager, Buyer Abuse / Risk to identify, investigate, and mitigate buyer-side fraud and abuse on our e-commerce platform. This role is responsible for protecting the business from financial losses caused by false claims, policy misuse, excessive refunds or returns, and other abusive buyer behaviors, while ensuring a fair, consistent, and seamless experience for genuine customers.They will monitor buyer activity, analyze risk patterns, conduct investigations, and take appropriate actions in line with internal policies. Working closely with Customer Support, Operations, Finance, and Product teams, the role will help improve abuse detection processes, track key risk metrics, and contribute to scalable solutions that balance risk control with customer trust.Responsibilities:Monitor and investigate buyer abuse activities, including Excessive returns, refunds, and cancellations, False claims (item not received, damaged, wrong item), Promotion, coupon, and wallet misuse and Account manipulation or multiple account abuseAnalyze buyer behavior patterns to identify high-risk users and trends.Take appropriate actions such as account warnings, restrictions, suspensions, or bans in line with policy.Collaborate with Customer Support, Operations, Finance, and Product teams to resolve abuse cases.Review and improve buyer abuse policies and thresholds to balance risk control and customer experience.Maintain detailed case documentation and ensure audit-ready records.Track and report key metrics such as abuse rate, refund loss, false claim ratio, and repeat offenders.Support automation initiatives by sharing insights to improve rules, triggers, and fraud detection models.Stay updated on emerging fraud patterns and industry best practices.What you'll need:Qualifications RequiredBachelor’s degree in Business, Finance, Analytics, or a related field.3–4 years of experience in buyer risk, fraud operations, trust & safety, or e-commerce operations.Strong analytical skills with the ability to interpret large datasets and trends.Hands-on experience with case management tools, CRM systems, or fraud detection platforms.Good understanding of e-commerce workflows (orders, refunds, returns, payments).Strong judgment and decision-making skills with a customer-first but risk-aware mindset.Excellent written and verbal communication skills.Experience working with SQL, Excel, dashboards, or reporting tools.Exposure to automation, rules engines, or ML-based risk tools.Prior experience in Trust & Safety, Payments Risk, or Marketplace Abuse teams.Who will excel?We’re looking for people with high standards, who understand that hard work matters.You need to be relentlessly resourceful and operate with a deep bias for action. We need people with the courage to be fiercely original. noon is not for everyone; readiness to adapt, pivot, and learn is essential.

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