Digital Account Manager

6 days ago

Gurugram Haryana India, IN dau Agency Full time

Position: Client Servicing Manager | Digital/ Media

Experience: 3+ years

CTC: 5-7LPA

Location: Gurgaon, Haryana


About the Role:

We are looking for a proactive and detail-oriented Client Servicing Manager with experience in a digital marketing agency. The ideal candidate will be responsible for managing client relationships and ensuring the smooth execution of deliverables across the digital spectrum—SEO, Paid Media, Social Media, Google Business Profiles (GBP), Content, and Tech. This role demands strong communication skills, ownership mindset, and the ability to coordinate across internal teams and clients seamlessly.


Key Responsibilities:

  • Act as the primary client liaison, ensuring alignment, timely communication, and consistent delivery.
  • Drive the execution lifecycle across services including SEO, Paid Campaigns (Google, Meta, LinkedIn), Social Media Marketing, GBP Optimization, Content Marketing, and Web/Tech enhancements.
  • Work closely with internal teams (SEO, Paid, Social, Creative, Tech, and Content) to ensure on-time and quality output.
  • Lead weekly planning, reporting, and review calls with clients; ensure action items are documented and closed.
  • Track KPIs and delivery SLAs across all projects; proactively flag risks, dependencies, or blockers.
  • Collaborate with internal stakeholders to ensure client expectations are translated into clear task plans.
  • Stay updated with industry trends and help identify growth opportunities and optimizations for clients.
  • Support the strategy team in drafting proposals, pitch decks, and performance analysis reports.


Requirements:

  • Minimum 3 years of experience in client servicing at a digital marketing agency.
  • Strong exposure to the digital ecosystem, including SEO, Paid Media, Social Media, GBP, and Web Projects.
  • Familiarity with tools like Google Analytics, Search Console, SEMrush, Ahrefs, Meta Business Suite, Google Ads Manager, and GMB Dashboard.
  • Excellent client communication and stakeholder management skills.
  • Ability to multitask across projects, prioritize effectively, and maintain delivery discipline.

Comfort with tracking KPIs, managing timelines, and coordinating with multi-disciplinary teams.

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