CRM Application Development
2 weeks ago
We are hiring for Bangalore location for CRM Application development and support .Development resources should be preferably certified in vtiger CRM and/or Avaya CCM platform
Job Description :
Experience expected :
- At least 3 years of professional experience in Avaya contact center development, customization and implementation of vtiger/Open CRM solutions and contact center infrastructure for development team
- L2 Avaya support
- Contact center network operation
- Managing IP telephony infrastructure - SIP, Codecs, IVR, Session Manager, VoIP, CMS, Voicemail, Dialer, Call Accounting, Call Recording, WFM, Quality management tools, Avaya Gateways, Call routing & switching
- Web client application development using REST / API, SOAP
- Working knowledge of Microsoft dynamics CRM / Vtiger CRM
Roles and Responsibilities :
- Pass L2 tickets to Avaya support team and track it until closure
- Manage MAC and IP addresses for the Agents
- Make call routing changes & configurations
- Support and Manage IP Telephony infrastructure : IVR, Dialer, Nice, Media Gateway, Avaya CM configuration
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