Information Technology Infrastructure Engineer
5 hours ago
Role: IT infrastructure engineer Level 1.5
Experience: 3 to 12 years
Location: Pune, Chennai
Notice Period: 0 to 45 days
Immediate joiners preferred
Responsibilities: -
We are seeking a skilled Command Center Team Member with Level 1.5 IT Infrastructure expertise to monitor, support, and troubleshoot IT systems. The ideal candidate will have a foundation in networking, cloud technologies, Active Directory, and overall IT infrastructure management. They need to ensure swift issue resolution and proactive system monitoring.
Key Responsibilities:
- Continuously monitor IT systems, networks, and cloud environments for performance issues, outages, and security threats.
- Identify, escalate, and assist in resolving infrastructure-related incidents.
- Maintain real-time dashboards, alerts, and notifications to ensure system health.
- Troubleshoot network connectivity issues, including LAN, WAN, VPN, and firewall configurations.
- Assist with network performance monitoring and escalate issues to Level 2 when needed.
- Monitor cloud-based infrastructure (AWS, Azure, GCP) for performance, availability, and security.
- Assist in provisioning and deprovisioning cloud resources as per IT policies.
- Act as the first escalation point for IT support for infrastructure and applications related alerts and incidents.
- Document troubleshooting steps, resolutions, and best practices.
- Coordinate with Level 2/3 engineers for complex issues.
Skill Requirements:
Technical Skills:
✅ Networking Basics – Understanding of TCP/IP, DNS, DHCP, VPN, and firewall concepts.
✅ Cloud Basics – Familiarity with cloud services (AWS, Azure, or GCP), virtual machines, and storage.
✅ Active Directory (AD) – Knowledge of user/group management, password policies, and authentication issues.
✅ IT Infrastructure – General understanding of servers, virtualization, operating systems, and IT security best practices.
✅ Monitoring & Alerting Tools – Experience with tools like Nagios, SolarWinds, Datadog, or similar.
✅ Incident Management – Ability to handle escalations, document issues, and communicate effectively.
Soft Skills:
✔ Strong analytical and troubleshooting abilities.
✔ Good communication and teamwork skills.
✔ Ability to work in a 24/7 Command Center environment (if required).
✔ Quick learner with a proactive approach to problem-solving.
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