IT Service Assurance Lead

4 weeks ago


Bangalore, Karnataka, India Anlage Infotech Full time

Job Description :


Skill : IT Service Assurance Lead

Experience in IT service assurance or related roles + Strong knowledge of ITIL (Information Technology Infrastructure Library) best practices, IT service management & SIAM frameworks.

Exp : 13+ years

Level : Associate Director

Location : Bangalore

Work from office ,Hybrid (2 Days in a Week)

Job Summary :

As the IT Service Assurance Lead, you will play a critical role in ensuring the stability, availability, and performance of our IT services. You will be responsible for developing and implementing service assurance strategies, managing operational escalations, and collaborating with cross-functional teams across Enterprise-Wide Technology (EWT) to drive strategic continuous improvement in service quality. Your expertise will be crucial in maintaining a high level of customer satisfaction.

Key Responsibilities :

Service Assurance Strategy :


- Support the Director of Service Assurance in developing and implementing IT service assurance strategies to proactively identify and address potential service issues through continuous service improvements.

Service Integration and Management (SIAM) :


- Work with the SIAM team to identify areas of process improvements across core Service Management processes like Incident, Problem, Change, Configuration and Request fulfilment.

Service Quality Improvement :


- Collaborate with multiple internal and external teams to identify areas for strategic service quality improvement and drive initiatives to enhance service reliability and performance.

Performance Monitoring :


- Implement monitoring tools and methodologies to continuously monitor service performance and report on key performance indicators.


Team Leadership :


- Lead and mentor the offshore team of 6 service assurance professionals, fostering a culture of excellence and continuous improvement.

Documentation :


- Maintain accurate documentation of service assurance processes, incident reports, and problem resolutions.

Stakeholder Communication :


- Effectively communicate service status, operational updates and resolutions to stakeholders, including senior management including CTOs and EWT leadership.


Vendor Management :


- Work with Service Operations and Collaborate with third-party vendors and service providers to ensure seamless service delivery and adherence to contractual agreements.

Qualifications :

- Bachelors degree in Information Technology, Computer Science, or a related field.


- Masters degree preferred.

- Proven experience in IT service assurance or related roles, with at least 5 years of leadership experience.

- Strong knowledge of ITIL (Information Technology Infrastructure Library) best practices and IT service management and SIAM frameworks.

- Excellent communication and interpersonal skills with the ability to work effectively with cross- functional teams.

- Experience with performance monitoring and analysis tools.

- Strong leadership and team management skills.

- IT certifications such as ITIL, SIAM or relevant certifications are a plus.

(ref:hirist.tech)
  • IT Services Lead

    4 weeks ago


    Bangalore, Karnataka, India IT Full time

    About the jobJob Title : IT Service Lead - Network TrackLocation : Preferred Mysore, South India (near Bangalore) | Remote within South IndiaWork Hours : USA Business HoursOverview :- We are seeking a highly experienced IT Service Lead specializing in the Network track to join our dynamic team.- The ideal candidate will have knowledge and hands-on experience...


  • Bangalore, Karnataka, India Whizz HR Full time

    Position : QA Lead (5-8 Years experience) Job Type : Full-time, Permanent Location : Bangalore A Quality Assurance Specialist ensures that the final product follows the organization's quality standards before a product or service is delivered to the customer. Requirement : - Knowledge of Organizational Processes (Must).- Irrespective of Functions like...


  • Bangalore, Karnataka, India Talent Treasures Full time

    Overview :- Design and develop automation scripts using Selenium, BDD framework, etc.- Design and execute test cases / scenarios based on the requirements.- Oversee and lead the overall QA activities for the client through planning, estimation, monitoring and tracking.- Guide and mentor, the QA team for best practice implementation. Desired Skills &...


  • Bangalore, Karnataka, India Visara Full time

    Job Description :- Develop and implement the overall quality assurance strategy, test automation strategy, test plans, and methodologies for the project.- Supervise, guide, and mentor the QA team, providing direction, assigning tasks, and monitoring progress.- Collaborate with project managers, stakeholders, and other team leads to plan and coordinate QA...


  • Bangalore/Hyderabad, Karnataka, India NUSTAR TECHNOLOGIES INDIA PRIVATE LIMITED Full time

    Primary Skills :- Work experience as a Senior QA Lead or similar role- Hands on experience on Java, Selenium, Cucumber- AWS cloud experience with the services EC2, Kinesis, EBS, S3, SQS, SNS, Lambda- Meeting with the software/product designers to determine quality assurance parameters.- Leading the QA team in designing QA test procedures.- Overseeing the...


  • Bangalore, Karnataka, India programming.com Full time

    Role : QA automationExp : 4 to 8 YearsLocation : Bangalore(WFO)Notice period : Immediate JoinerSkills : Java, Selenium, JUnit, TestNG,API Testing -Postman or REST Assured and API automation with Rest AssuredRole and Responsibility :Overview :We are seeking a skilled Test Automation Engineer proficient in Java, Selenium, JUnit, TestNG, API Testing (using...


  • Bangalore, Karnataka, India Squareroot Consulting Pvt Ltd. Full time

    Job Title: Quality Assurance (QA) ManagerLocation: Bangalore (Hybrid)Job Description:We are seeking an experienced Quality Assurance (QA) Manager with at least 8 years of relevant experience to join our team. The QA Manager will be responsible for overseeing the quality assurance process and ensuring that our products meet the highest standards of quality...


  • Bangalore, Karnataka, India Squareroot Consulting Pvt. Ltd. Full time

    Test Manager/QA Manager (8 to 12 Years)Job Description :We are mainly looking for a candidate who is working on :1) Testing knowledge2) QA technology understanding - try to find how much hands on he can be3) Technical solutioning and pre-sales4) Problem solving5) Multi-tasking6) Organization building - testing teams, processes, tools, programs7) Team...

  • Senior Engineer

    3 weeks ago


    Bangalore, Karnataka, India Sequoia Full time

    Responsibilities :Prepare Reusable functions, which improve the robustness, re-usability, and maintainability of their test scripts.Build test frameworks that should be designed in such a way that it increases and speeds up their productivity.Support the framework/s, for example, supporting dev/qa with issues using the tool.The engineer will implement...


  • Bangalore, Karnataka, India First Phoenics Solutions Full time

    Job Description: - Architect end-to-end integration solutions leveraging Azure cloud services, ensuring alignment with client requirements and best practices.- Provide technical leadership and guidance to project teams, ensuring successful delivery of integration projects- Collaborate closely with clients to understand their integration needs and provide...


  • Bangalore, Karnataka, India harborhubstaffing Full time

    Job Description :- Lead and manage the quality assurance, testing and verification efforts for our AI and Big Data analytics platform, ensuring the delivery of high-quality software within the defined timelines.- Collaborate with cross-functional teams, including development, product management, customer success and business stakeholders, to understand...


  • Bangalore, Karnataka, India Arete Careers Full time

    Job Description :Here's what you will be doing : - Test planning, test design, test development and automation - Manage a team of QA Engineers - Provide feedback and insight from a Quality Assurance standpoint on new features in development - Track quality assurance metrics, like defect densities and open defect counts - Bug tracking reporting, reviewing...


  • Bangalore, Karnataka, India IT Full time

    Job description: - Expertise in leading and managing security operations, specifically utilizing CrowdStrike technologies.- Proficient in implementing and managing CrowdStrike Falcon platform for endpoint protection.- In-depth knowledge of threat intelligence, incident response, and vulnerability management.- Strong understanding of security best practices,...


  • Bangalore, Karnataka, India Naukari Wale Full time

    About FlutterFlow:We're building a visual application development platform to dramatically improve the time to market and quality of digital experiences for our customers. FlutterFlow helps companies improve developer efficiency, accelerate project timelines, and reduce costs for large-scale business applications. Our customers include some of the...


  • Bangalore, Karnataka, India IZMO LTD. Full time

    Job Description & Duties :- Responsible for end-to-end Quality Assurance for the product- Collaborating with the stakeholders (Team members, Development Team, Tech Architect, Design teams and other teams involved) as needed in understanding/prioritization/resolution of the product requirements & issues- Drive test Efficiency Effectiveness Goals- Conduct...


  • Bangalore, Karnataka, India Sequoia Full time

    Responsibilities :Prepare Reusable functions, which improve the robustness, re-usability, and maintainability of their test scripts.Build test frameworks that should be designed in such a way that it increases and speeds up their productivity.Support the framework/s, for example, supporting dev/qa with issues using the tool.The engineer will implement...


  • Bangalore, Karnataka, India Connectio IT Pvt Ltd Full time

    Job Description :Role & Responsibilities :- Collaborate with cross-functional teams to develop test strategies, test plans, and test cases, ensuring comprehensive test coverage and alignment with project requirements.- Automation Framework Development: Design and implement automation frameworks using chosen automation tools and programming languages such as...


  • Bangalore, Karnataka, India Coffeee.io Full time

    Position Overview:. We are seeking a highly skilled and experienced Mobile Automation QA Lead to join our team. The ideal candidate will have extensive experience in mobile application testing and automation. The Mobile Automation QA Lead will be responsible for designing, implementing, and maintaining automated test suites for mobile applications across...

  • Technical Lead

    4 weeks ago


    Bangalore, Karnataka, India Whizz HR Full time

    We are seeking an experienced and dynamic Technical Lead with 8 to 10 years of experienceThe Technical Lead will play a crucial role in guiding our technical teams, driving innovation, and ensuring the successful delivery of projects. The ideal candidate will have a strong technical background, excellent leadership skills, and a passion for...


  • Bangalore, Karnataka, India Orange Shark Full time

    Job Description :We are seeking a highly motivated and experienced Automation QA Lead to join our team. The Automation QA Lead will be responsible for overseeing the automation testing of our Cloud Management platform, ensuring that our products meet high-quality standards, and helping to drive the automation testing strategy. Key Responsibilities :- Lead...