Technical Support Engineer

2 days ago

Bengaluru Karnataka India, Karnataka TECEZE Full time

Job Title: Technical Support Engineer (German Language)

Client: HCL

Payroll: TECEZE

Work Type: Remote / Full-time

Service Hours: German Business Hours (8:00 AM – 5:00 PM CET / 11:30 AM – 8:30 PM IST)

Job Summary:

We are seeking a skilled and customer-oriented Remote Technical Support Engineer with C1-level proficiency in German and strong English communication skills. The ideal candidate will have experience providing technical support to end-users in a remote setup, ensuring quick and effective resolution of hardware, software, and network-related issues.

Key Responsibilities:

  • Provide L1/L2 remote technical support to end-users across global locations.
  • Troubleshoot and resolve hardware, software, and networking issues on laptops, desktops, and mobile devices.
  • Manage and resolve support tickets efficiently using ITSM or ticketing systems (e.g., ServiceNow, Remedy).
  • Assist users with issues related to Windows OS, MS Office Suite, and common business applications.
  • Communicate technical information clearly to non-technical users, ensuring high customer satisfaction.
  • Collaborate with cross-functional teams to escalate and resolve complex issues promptly.
  • Maintain detailed documentation of technical issues and solutions provided.
  • Contribute to knowledge base updates and process improvements.

Required Skills and Qualifications:

  • C1-level proficiency in German (spoken and written).
  • Good Business English communication skills (spoken and written).
  • 2–3 years of experience in remote technical support roles (L1/L2 preferred).
  • Strong understanding of Windows operating systems, MS Office, and basic networking concepts.
  • Familiarity with ITSM tools such as ServiceNow, Remedy, etc.
  • Excellent interpersonal and customer service skills.
  • Strong problem-solving and analytical abilities.
  • Ability to work independently and as part of a distributed global team.
  • Experience working with enterprise clients or in a multilingual, multicultural environment is an added advantage.

Additional Details:

  • MSA/SOW Status: MSA signed
  • Shift Timing: 11:30 AM – 8:30 PM IST (aligned to German business hours)

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