Sales Coach

4 days ago

Mumbai Maharashtra India, Maharashtra Back2study Full time

About the Company



We are a leading organization committed to delivering exceptional service and quality. Our mission is to enhance customer experiences through innovative solutions and a dedicated workforce. We foster a culture of collaboration, continuous improvement, and professional growth.



About the Role



We are looking for a dynamic and self-driven Sales Coach & Quality Manager who can take ownership of end-to-end process improvement and training within our BPO operations. The ideal candidate will have a strong background in quality assurance, sales coaching, and process optimization, with the ability to motivate and develop teams to deliver consistent, high-quality performance. This is a strategic and hands-on role that blends coaching, quality management, and operational excellence.



Responsibilities



  • Gain an in-depth understanding of all operational and sales processes within the organization.
  • Design and refine quality frameworks and process checkpoints across departments.
  • Ensure continuous quality checks are being performed and take proactive steps to raise standards.
  • Coach and motivate sales and service staff to enhance communication, conversion, and customer experience.
  • Lead a team of Quality Analysts – hire, train, guide, and evaluate their performance.
  • Conduct regular calibration sessions with teams to maintain alignment on quality parameters.
  • Identify skill gaps and design customized training sessions to improve sales effectiveness and service delivery.
  • Resolve conflicts between the operations and quality teams through effective communication and teamwork.
  • Review and analyze quality metrics, feedback, and trends to recommend actionable improvements.
  • Participate in management meetings and contribute to strategic quality and sales initiatives.



Qualifications



  • Minimum 5 years of experience in Quality Management, Sales Coaching, or Process Improvement in a BPO or customer service environment.



Required Skills



  • Proven ability to develop, implement, and monitor quality processes.
  • Strong communication, leadership, and people management skills.
  • Excellent analytical ability with a creative and solution-oriented mindset.
  • Ability to train, inspire, and influence teams toward continuous improvement.
  • Self-starter who thrives in a dynamic and fast-paced environment.



Preferred Skills



  • Experience in performance-based incentives and growth opportunities.
  • Freedom to innovate and implement new process improvement strategies.
  • Supportive and collaborative team culture.



Pay range and compensation package



Compensation: ₹5,00,000 – ₹7,00,000 per annum (based on experience and industry standards)



Equal Opportunity Statement



We are committed to diversity and inclusivity in our hiring practices and strive to create a workplace that reflects the communities we serve.

  • Area Coach

    2 weeks ago

    Mumbai, Maharashtra, India, Maharashtra Cafe Coffee Day Full time

    Job Title: Area Coach - MumbaiDepartment: OperationsReports To: Regional Manager / Operations HeadIndustry: [QSR / Retail / Hospitality / etc.]Job Summary:We are looking for a dynamic and experienced Area Coach to oversee the operations and performance of multiple outlets in the Bangalore area. The Area Coach will be responsible for ensuring operational...

  • Sales Coach

    7 days ago

    Mumbai, Maharashtra, India Back2study Full time ₹ 5,00,000 - ₹ 7,00,000 per year

    About the CompanyWe are a leading organization committed to delivering exceptional service and quality. Our mission is to enhance customer experiences through innovative solutions and a dedicated workforce. We foster a culture of collaboration, continuous improvement, and professional growth.About the RoleWe are looking for a dynamic and self-driven Sales...

  • Area Coach

    1 week ago

    Mumbai, Maharashtra, India Coffee Day Global Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job Title: Area Coach - MumbaiDepartment: OperationsReports To: Regional Manager / Operations HeadIndustry: [QSR / Retail / Hospitality / etc.]Job Summary:We are looking for a dynamic and experienced Area Coach to oversee the operations and performance of multiple outlets in the Bangalore area. The Area Coach will be responsible for ensuring operational...

  • Voice Coach

    3 days ago

    Navi Mumbai, Maharashtra, India Krezig Consultants Full time ₹ 35,000 - ₹ 65,000 per year

    Designation: Voice CoachLocation: Thane Work From Office 5 Days Working Rotational Shift Both Side SalesCandidate should have good training experience in international process with excellent comms IELTS Trainer can also apply. Perks and benefitsPackage : upto 6.5 LPA+ Incentives

  • Inside Sales Manager

    2 weeks ago

    Mumbai, Maharashtra, India, Maharashtra TAC Security Full time

    Job Summary:We are looking for a motivated and experienced Inside Sales Manager to lead our inside sales team. This role is responsible for driving revenue growth by managing the team’s performance, optimizing sales processes, and ensuring the successful execution of lead generation and sales conversion strategies.Key Responsibilities:Lead, coach, and...

  • Area Sales Manager

    1 week ago

    Mumbai, Maharashtra, India, Maharashtra Marico Limited Full time

    Location: Pan IndiaGrade: ManagerDept/Division: SalesDesignation: Area Sales ManagerPurpose of the Role:The Area Sales Manager is entrusted with executing the company’s business strategy within a defined territory. This role is accountable for driving topline growth while advancing strategic priorities beyond volume, such as expanding market coverage and...

  • Senior Inside Sales Representative

    2 weeks ago

    Thane, Maharashtra, India, Maharashtra Target Learning Ventures Full time

    Oversee implementation of EdTech solutions across schools, colleges, coaching classesManage the full lifecycle of digital learning products – from planning and development to rollout and performance analysis.Lead and manage the inside sales team to achieve sales targets.Maintain and nurture client relationships to drive repeat business.Analyze sales data...

  • Regional Sales Manager

    2 weeks ago

    Mumbai, Maharashtra, India, Maharashtra Aurolab Full time

    Job Summary:We are seeking an experienced Regional Sales Manager to lead our therapeutics sales team in Mumbai. The successful candidate will be responsible for driving sales growth, developing and executing sales strategies, and managing a high-performing sales team.Key Responsibilities:Sales Strategy and Planning:Develop and execute regional sales plans to...

  • Sales Manager

    4 days ago

    Nagpur, Maharashtra, India, Maharashtra Hoora Full time

    Job Title: Sales Specialist (Promoter Sales & Telecalling)Company: Hoora TechnologiesLocation: Nagpur (In-office)Reports to: Expansion HeadExperience: 5+ years in Sales, Telesales, or Telecalling LeadershipSalary & Compensation : ₹6–12 LPAJob MissionYou will be the core driver of conversion and revenue for our B2C services. Your mission is to establish...

  • Sales Director

    4 days ago

    Navi Mumbai, Maharashtra, India, Maharashtra Grexa AI Full time

    Location: Navi Mumbai (On-site)Department: SalesReports To: FoundersAbout Grexa AIGrexa AI is a venture-backed startup on a mission to build the world’s first Marketing AI Platform for small businesses - a fully autonomous system that drives Real Revenue by automating and optimizing digital marketing.Founded by 4 seasoned IIT alumni and former Testbook...