Receptionist

3 weeks ago

Chennai Tamil Nadu India, Tamil Nadu Nexus Lighting Full time

Company Description

Nexus Lighting, established in 2014 in Chennai, is a leading LED lighting company and integrated lighting solution provider. Known for our innovation and high-quality products, we offer a wide range of LED luminaires at cost-effective prices.

Our team of passionate technical staff and designers, supported by advanced technology, has earned us an excellent reputation among architects and designers. With a commitment to improving quality of life through lighting, Nexus continues to expand its presence in the market.

Role & Responsibility

Receptionist & Experience Centre Coordinator

1. Front Office & Client Handling

  • Warmly welcome and attend to walk-in clients, architects, interior designers, and HNI customers.
  • Maintain professional communication and hospitality standards to ensure every visitor feels valued.
  • Manage visitor appointments, maintain the front desk logbook, and guide clients to the right person/zone in the centre.
  • Answer incoming calls, WhatsApp, and emails promptly and direct them to respective departments.
  • Handle client inquiries about products, services, or appointments.

2. Client Experience & Relationship Support

  • Assist the sales/design team by offering refreshments, brochures, or guiding clients through the showroom experience zones.
  • Note down client feedback and share it with management.
  • Ensure smooth flow of meetings/demonstrations for architects, designers, and project clients.
  • Support in hosting showroom events, seminars, and workshops.

3. Facility & Team Coordination

  • Supervise housekeeping and security staff, assign duties, and ensure cleanliness & security standards are maintained.
  • Monitor upkeep of lighting displays, sample zones, reception area, pantry, washrooms, and meeting rooms.
  • Report any facility maintenance issues (lighting faults, furniture, air-conditioning, etc.) to the admin/management.
  • Maintain inventory of office supplies, refreshments, brochures, and stationery.

4. Administration & Operations

  • Maintain attendance of housekeeping and security staff, ensuring discipline and punctuality.
  • Keep a record of client visits and share daily/weekly reports with management.
  • Support the sales team with basic administrative work (e.g., printing quotations, scheduling follow-ups).
  • Coordinate courier services, mail handling, and external vendor visits.

5. Additional Value-Adding Roles (Optional but useful for growth)

  • Assist in social media coordination by capturing client visit moments/events for marketing.
  • Handle basic CRM entry (logging client details, follow-ups, and inquiries into software/Excel).
  • Help in event planning (product launches, client evenings, Saturday activities).
  • Serve as a bridge between management and support staff, ensuring smooth communication.


Qualifications

  • Proficiency in Receptionist Duties and Clerical Skills
  • Excellent Customer Service skills
  • Ability to work independently and in a team environment
  • Basic computer skills and proficiency in MS Office
  • Strong communication & hospitality skills
  • Ability to multitask and handle HNI clients with patience & professionalism

• Leadership skills to guide housekeeping/security staff


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