Implementation Manager

2 months ago


Delhi NCR, India upforwork Full time

Responsibilities :

Customer Onboarding & Solution Design :

- Collaborate with the key accounts team to understand the needs and challenges of potential and existing clients.

- Analyze customer workflows and propose technical solutions for automating travel-related processes using tools like Postman and system integrations.

- Design and demonstrate automation solutions to ensure customer buy-in and satisfaction.

Technical Consulting & Support :

- Provide technical support to customers throughout the onboarding and ongoing use of our platform.

- Troubleshoot and investigate issues related to customer workflows and automation processes.

- Perform User Acceptance Testing (UAT) on new features and bug fixes, ensuring functionality and usability.

- Communicate effectively with the technical or product management team to resolve customer-reported issues using tools like Jira.

- Maintain a clear and organized system for tracking and documenting customer issues.

- Analyze trends in customer issues to identify potential recurring problems and work with the team to implement proactive solutions.

Skills & Experience :

- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).

- Minimum 2-3 years of experience in a technical support or consulting role.

- Strong understanding of automation principles and tools (e.g, Postman).

- Familiarity with system integration concepts and processes.

- Proficiency in SQL for data analysis.

- Excellent communication and interpersonal skills.

- Ability to work independently and as part of a team.

- Problem-solving and analytical skills.

- Strong attention to detail and a commitment to providing exceptional customer service.

Tech Stack :

- Postman

- SQL (Add specific integration tools used by your company)

(ref:hirist.tech)

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