Delivery Manager- KYC/AML/Fraud

2 weeks ago

Bengaluru Karnataka India, Karnataka Acuity Knowledge Partners Full time

Job Purpose:


The candidate will be responsible for overseeing the multiple engagements within Financial Crimes Compliance (related to KYC-AML-Fraud). The person is expected to focus on building and managing FCC vertical, focusing on i) Technology initiatives (strategize and implement), especially in areas of AI/ML within FCC domain, ii) client management, ii) sales pitches, iii) recruitment, iv) training.


This individual will play a key role in aligning FCC vertical strategies with organizational goals.


Key Responsibilities:

Engagement and Client management

  • Transition of new FCC engagement
  • Building robust quality control measures, standard operating procedures, management reporting
  • Drive customer satisfaction

Strategy & transformation

  • Help in implementing the strategic vision for our Financial Crimes Compliance services.
  • Identifying market trends, developing go-to-market strategies, and support business development efforts to win new engagements.
  • Lead and mentor a team of compliance professionals.

Technology initiatives

  • • Identify AI/ML and other technology use cases, in alignment with current market trends
  • • Work with IT teams to define requirements, perform testing
  • • Identify third party data and technology solutions to build an FCC managed services eco-system

Staffing and Training

  • • Manage talent identification and retention
  • • Prepare and impart training programmes across the FCC domain

Sales support

  • • Identify target segments
  • • Collaborate with sales team in client pitches and proposals
  • • Strategize the sales solution based on client requirements

Management reporting


Key Competencies:

Education & Experience:

  • Bachelor’s or master’s degree with FCC certifications (ACAMS, ACFCS)
  • 15+ years of experience in the outsourcing industry, having worked with leading financial institutions
  • Domain expert across the FCC life cycle (KYC Due Diligence, AML Transaction Monitoring and Fraud Monitoring).
  • Experience in setting up client engagements, leading transitions, delivery management etc
  • Experience in sales pitch, proposal building, solutioning etc.
  • Proven track record on client management and technology initiatives


Soft Skills:

  • Strong leadership and stakeholder management skills.
  • Ability to analyse business requirements
  • Excellent problem-solving, troubleshooting, and project management skills.
  • Strong communication and training skills to support non-technical users.
  • Ability to manage multiple projects simultaneously and work in a fast-paced environment.

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