General Manager, Angsana Oasis Spa and Resort

Overview

Banyan Group is an independent, global hospitality company with purpose. We are proud of our pioneering spirit, design-led experiences and commitment to responsible stewardship. Our extensive portfolio spans across over 90 hotels and resorts, over 70 spas and galleries, and 14 branded residences in 23 countries. Comprising 12 global brands, including flagship brand Banyan Tree, Angsana, Cassia, Dhawa, Laguna, Homm, Garrya, Folio, Banyan Tree Escape, Banyan Tree Veya, Angsana Heritage Collection, and Skypark each distinct yet united under the experiential membership programme withBanyan. The founding ethos of “Embracing the Environment, Empowering People” is embodied through the Banyan Global Foundation and Banyan Academy. Banyan Group is committed to remaining the leading advocate of sustainable travel, with a focus on regenerative tourism and innovative programmes that elevate the guest experience.

Founded in 1994 on the core concept of sustainability, Banyan Tree Holdings seeks to create long-term value for all stakeholders and destinations across its network of properties, products and brands, through a purpose-driven mission.

With approximately 13,000 associates across 23 countries, the Group established the Banyan Academy in 2008 to support its goals by advancing people development, management excellence, and fostering learning with integrity and meaning.

Banyan Group has received over 3,000 industry awards and accolades since its inception. It has also received recognition for its commitment to environmental protection and community development through its non-profit arm, the Banyan Tree Global Foundation (BTGF), which aligns the Group’s efforts with the United Nations Sustainable Development Goals (UN SDGs).

Responsibilities

Major Areas of Accountability:

1. Accountable to the SVP, Head of Regional Operations and Group Specialist Services for the operation and daily running of the hotel within the agreed guidelines and as amended from time to time.
2. Ensures compliance with the Groups Mission Statement, Brand Standards and other requirements as determined by Banyan Tree Hotels & Resorts.
3. Directs and maintains Sales and Marketing activities to achieve the planned performance levels.
4. Constantly promotes and develops the hotels business base.
5. Monitors actual and budgeted goals, develops and controls performance in service and product delivery, guest satisfaction and financial results.
6. Incorporates programmes to promote proper associates orientation and training and ensures the highest morale amongst the workforce.
7. Ensures that proper associates relations are maintained.

Hotel Operations

1. Reviews the property operations with the individual department heads to ensure that quality and service standards are maintained throughout the hotel/resort.
2. Develops and monitors short and long term planning for the property.
3. Keeps abreast with innovations and business orientations in the luxury hospitality industry.
4. Monitors current sector trends and concepts and makes recommendations to his/her superiors for appropriate implementation at the hotel/resort.
5. Monitors the price-to-value ratio of the hotel/resort and introduces changes where and when necessary.
6. Monitors all guests correspondence and ensures that any problems/shortcomings are quickly identified, resolved and feedback given to the guest accordingly.
7. Actively and regularly interacts with guests, associates and management, individuals outside the hotel/resort, not limited to current and potential clients, owning company representatives, suppliers, competitors and other members of the local community.

Qualifications

1. Experiences of a luxury brand in the capacity of a General Manager in India is a requirement.
2. Bachelors Degree or Masters with a concentration in Business or related field or full hospitality professional qualification.
3. Excellent command of the English language.
4. Ability to express effective, clear and concise written and verbal communication.
5. Strong leadership, organizational and administrative skills.
6. In possession of strong partnering skills, clear vision, strategic planner and problem solver.
7. Highly customer oriented and result driven.
8. Strong sense of commitment and of unquestionable integrity.
9. Thorough understanding of business and finance.
10. Strong budgeting and forecasting skills.