Senior Information Security Engineer

3 weeks ago


Bangalore, Karnataka, India One Degree North HR Services Full time

Flexible for rotational shifts

Experience required : 8- 12 Years

Position Overview :

The Sr Information Security Engineer position operates in a support role implementing security, technology and innovation in the Global Security Operations Center.

The centers operate 24x7x365.

The Global SOC is a pivotal function in the Global Security organization responsible for operation, maintenance, and monitoring of the Managed Security portfolio.

It facilitates the ingress, implementation and egress of advanced client trouble / change requests for managed premise, cloud, next generation firewall, managed DDoS, Threat Intelligence and Secure Log Management products.

Principal GSOC Duties and Responsibilities (Essential Functions) :

- Perform complex changes within the managed security environment

- Manage and resolve customer fault, service outage and impairment events

- Investigation and resolution of impairment scenarios on Managed Security products.

- Research and implement customer generated change requests for Managed Security products

- Generate incident cases and escalate to superordinate teams in accordance with time and severity-based SLA's

- Present as technical expert delivering solutions to clients, internal business and third-party vendors.

- Directly support, train and mentor tier I and II colleagues

- Possess exceptional customer service skills

- Multi-task during events

- Communicate effectively with managers, customers and vendors

- Maintain solid working relationships, including collaborative technical activities with peers

- Strong written and verbal communication skills

- Analytical and problem-solving skills

- Attention to detail with good organizational capabilities

- Prioritize with good time management skills

Qualifications & Skills :

Bachelor's degree in related operational or technology field plus 10 years relevant experience or equivalent combination of education and experience.

Preferred :

- 5-7 years in a Security Operations environment as an Info Security Engineer I or II

- Certifications In specific security technologies such as Fortinet, Arbor, Radware, Palo Alto, Cisco or Checkpoint.

- Demonstrated understanding of Denial of Service concepts and attack vectors, mitigation options

Demonstrated proficiency in routing and networking skills, including the ability to :

- Troubleshoot BGP and BGP community strings

- Review and analyze packet captures

- Trace customer or attack traffic through our global backbone

- Understand and be able to modify policies/prefix lists on multiple router platforms

Security industry certifications (examples) :

- CISSP

- CRISC

- CISM

- Security+

- CCNA

- ACIA

- CCNA

- CEH

- ITIL Foundations

- Expert level knowledge and skills of at least one programming language (python preferred)

- Demonstrate proper time and resource management skills (phone availability, ticket work, etc.)

- Able to handle customer calls regarding majority of issues supported by team

- Work within multiple ticketing platforms and accept/update/close tickets in order received.

- Regularly observed communication with peers and other functional SOC teams on selected collaboration platforms (Teams, Skype, phone, etc.)

- Demonstrate collaboration/cooperation with other Service Assurance teams outside of the SOC (IP/Ethernet, Transport, etc.)

(ref:hirist.tech)

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