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Netradyne - Enterprise Resources Planning Program Manager
4 months ago
The ERP/CRM Program Manager is a critical leadership role in Business Systems Group, overseeing the strategic management of our ERP, CRM & other enterprise systems. This senior-level position involves directing multiple projects to enhance and integrate these platforms, ensuring alignment with business goals.
The ideal candidate will have extensive experience in multiple ERP/CRM/HCM/SCM implementations, strong project management skills, and the ability to align senior stakeholders for successful outcomes.
Roles and Responsibilities :
- Lead and manage the end-to-end implementation and ongoing support of ERP/CRM/Other systems, ensuring alignment with business objectives and strategies.
- Facilitate requirement gathering, analysis and task breakdown into functional specifications and technical solutions.
- Develop and maintain detailed project plans, timelines, and budgets, ensuring projects are delivered on time and within scope.
- Coordinate and oversee the work of internal teams and external vendors, ensuring high-quality deliverables.
- Conduct regular project status meetings and provide updates to senior management and other stakeholders.
- Identify and mitigate project risks and issues, implementing effective solutions to address challenges.
- Ensure data integrity, security, and compliance with relevant regulations and standards within the ERP/CRM/Other systems.
- Facilitate user training and support to ensure successful adoption and utilization of the ERP/CRM systems.
- Foster a culture of continuous improvement, innovation, and excellence within the team.
Essential Skills :
- Proven experience in managing large-scale ERP/CRM/HCM implementations and support projects.
- Experience in any one ERP systems is a must (Netsuite, SAP, Oracle, etc).
- Should be hands-on in functional knowledge and experience.
- Strong understanding of Enterprise systems, including configuration, customization, and integration capabilities.
- Excellent project management skills, with proficiency in tools such as MS Project, JIRA, or similar.
- Ability to create and manage detailed project documentation, including project plans, risk logs, and status reports.
- Strong analytical and problem-solving skills, with ability to address complex business requirements.
- Excellent communication and interpersonal skills, with the ability to manage various stakeholders effectively.
- Ability to work independently and lead cross-functional teams in a fast-paced environment.
- Familiarity with Agile methodologies and SDLC processes.
Desirable Skills :
- Certifications in project management (e.g., PMP)
- Experience with specific ERP/CRM systems (e.g., NetSuite, Salesforce)
- Understanding of data migration techniques and best practices
- Experience in change management and user training programs
Qualifications and Education Requirements : Bachelor's degree in Computer Science, Information Technology.
