ServiceNow Developer

About VOIS

In 2009, VOIS started operating in India and now has established global delivery centers in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, VOIS India supports global markets and group functions of Vodafone and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.

About VOIS India

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.

Over 29,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.

Established in 2006, _VOIS has evolved into a global, multi-functional organization, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone

Job Description

As a ServiceNow Lead Developer at VOIS, you will be instrumental in the design, development, and maintenance of the ServiceNow platform. This role demands a strong understanding of business logic, agile methodologies, and technical expertise in ServiceNow, including Service Portal and integrations. You will collaborate with cross-functional teams to deliver high-quality, scalable solutions that align with business objectives and ensure platform stability and reliability.

Who are you:

You are a seasoned ServiceNow professional with a minimum of 7 years of experience in development and administration. You possess advanced knowledge of ServiceNow integrations, Service Portal, and scripting. You are a critical thinker with excellent problem-solving abilities and have experience in leading teams. You are committed to continuous improvement and knowledge sharing, and you thrive in collaborative environments.

What you will do:

•Lead end-to-end development of ServiceNow applications and modules.

•Design and customise ServiceNow Service Portals, ensuring comprehensive coverage of platform features.

•Implement and manage complex third-party integrations using web services and plugins.

•Maintain and optimise CMDB and Asset Management processes.

•Facilitate agile ceremonies and ensure alignment between business logic and developed code.

•Ensure quality assurance by adhering to best practices, standards, and security protocols.

•Create and maintain documentation for development and compliance purposes.

•Provide training and share knowledge on ATF scripting and testing methodologies.

•Stay updated with the latest ServiceNow developments and recommend improvements.

What skills you need:

Must-have:

•4+ years of experience as a ServiceNow Developer/Administrator

•Advanced knowledge of ServiceNow integrations and Service Portal

•Strong understanding of software development lifecycle and agile methodologies

•Proficiency in client and server-side scripting, including JavaScript

•Familiarity with different SCDL workflows

•Excellent time management and communication skills

•Experience in team leadership

Preferred:

•ServiceNow CSA certification

•Micro certification in Service Portal

What skills you will learn:

•Advanced scripting and automation techniques within ServiceNow

•Best practices in agile development and continuous improvement

•Enhanced collaboration and stakeholder engagement strategies

•Exposure to cutting-edge integration technologies

•Leadership and mentoring capabilities in a dynamic environment

Key Performance IndicatorsL

•Demonstrated expertise in ServiceNow platform and portal development

•Effective implementation of integrations and scripting solutions

•High-quality, scalable solutions aligned with business requirements

VOIS Equal Opportunity Employer Commitment

India

VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.

As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 5 Best Workplaces for Diversity, Equity, and Inclusion, Top 10 Best Workplaces for Women, Top 25 Best Workplaces in IT & IT-BPM and 10th Overall Best Workplaces in India by the Great Place to Work Institute in 2023. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.

By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills

Apply now, and we’ll be in touch