Servicenow Developer

2 weeks ago

Hyderabad Telangana India, Telangana Datacore Technologies Full time

Core Responsibilities

· Review, suggest and implement enhancements/Bug fixes to the ServiceNow platform.

· Work closely with other IT teams to help implement integrations from other platforms (like Monitoring tools: Nagios, Prometheus, Sematext,

Dynatrace etc., ) into the ServiceNow ecosystem.

· Attend important business meetings to gather information around projects pertaining to ServiceNow.

· Help to maintain and improve the CMDB by collaborating with key stakeholders to ensure the correct data is being maintained.

· Help to manage the platform to ensure a reliable seamless user experience.

· Develop and maintain service catalogue items by collaborating with key stakeholders across the business.

· Support the banks audit requirements around the ServiceNow platform by helping to provide reports and audits as required. · Support audit requirements and compliance to standards · Should have knowledge on creating customized Dashboards & Reports · Automation using ServiceNow (like Major Incident Management, Incident Reduction, Problem Management etc.,) , if any · Should be able to drive Service Improvement Plan’s in optimizing ServiceNow platform on their own · Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations.


5. Experience Requirements

Essential:

· 2 to 3 years previous experience in ServiceNow development OR Technical work on ServiceNow design and implementation is essential

· 2 to 3 years previous experience in ServiceNow administration is essential

· 4 to 6 years previous experience in delivering ServiceNow projects (new modules, improvements, enhancements etc.) is essential

· 4 to 6 years previous experience or equivalent qualification in Service Now ITSM & ITOM is essential

· 8 to 10 years overall experience in IT is essential

Desirable

· 3 to 5 years’ experience in orchestration, service mapping is desirable


6. Knowledge Requirements

Essential

· Very good knowledge of Incident Management, Request Fulfilment, Change Management, Problem Management processes

· Very good knowledge of ITSM and ITOM practices is essential

· Detailed knowledge of the ITIL/ITSM Best practices is essential

Desirable

· Good understanding of CSDM is desirable

· Good knowledge of the ISO 20K, 27K, 9K is desirable

· Basic knowledge of IT Infrastructure technologies used in a banking domain in desirable


7. Skill and Competency Requirements

Essential

· Strong written and oral communication skills are essential

· Strong stakeholder management skills are essential

· Excellent skills in documentation, strong problem solving, analytical and time management are essential

· Have the ability to propose alternative solutions to a problem whilst working collaboratively with other team members.

Desirable

· Proficiency in Microsoft Office Suite (Word, Excel, and PowerPoint).

· Exceptional attention to detail, accuracy, organisational, interpersonal, and teamwork skills


8. Required Qualifications/Certifications

Essential

· GSCE/GCE qualifications in both Maths and English are essential

· Bachelor’s Degree qualification is essential

· ITIL V3/V4 certification is essential

Desirable

· Any other ServiceNow qualification or certifications is beneficial or desirable.

This Job Description defines the role as it exists now. It is not meant to represent an exclusive description of the job holder’s responsibilities as these may vary from time to time in line with the needs of the business. As such, Job

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