Claims Specialist
18 hours ago
Primary Job Responsibilities:
- Scrutinization & Claim Status Updation:
- Review claim documents for completeness and accuracy.
- Update claim status on the ARIBL Claim Portal based on received documents.
- Flag discrepancies or missing information for timely resolution.
MIS Maintenance & Analytics:
- Maintain a comprehensive MIS for all claims, ensuring data accuracy.
- Generate analytical reports to track claim trends and performance metrics.
TAT Management for Claim Clearance:
- Ensure that all claims are processed within the defined Turnaround Time (TAT).
- Coordinate with internal teams and external stakeholders to expedite settlements.
Handling Queries & Claimant Assistance:
- Address email queries from claimants, Client, and other stakeholders.
- Attend to personal visits from claimants at desk, providing necessary guidance and support.
Presentation & Awareness Program Preparation:
- Prepare PowerPoint presentations (PPTs) for seminars, awareness programs, and training sessions.
- Conduct workshops or training to educate stakeholders about the GPA claim process.
PAN-India Claimant Visits (As Required):
- Travel across India to meet claimants, assisting with awareness of the policy, and resolution of issues.
- Liaise with regional and corporate SBI offices to facilitate smooth claim processing.
Key Skills & Competencies:
✔ Strong knowledge of insurance claim processing and documentation.
✔ Proficiency in MIS management, reporting, and analytics.
✔ Ability to handle customer queries with professionalism and empathy.
✔ Strong coordination and follow-up skills to ensure timely claim resolution.
✔ Presentation and training skills to conduct awareness programs.
✔ Willingness to travel PAN India as per business requirements.
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