Kolvan Corporation

About the job

Company Overview :

- Kolvan is a global information technology company that delivers smart and simple technology solutions to complex business challenges.

- Kolvan partners with small, medium, and large organizations to help and solve their business challenges.

- Kolvan's approach is built on the success of using the right combination of strategy, resources, process, and technology for each client to meet the specific needs and deliver the client's expectations.

Role : Systems Engineer

Location : Hyderabad, India

Job Overview :

The Systems Engineer provides system administration and configuration, computer operations and management, integrations, support, and troubleshooting activities for applications and user support while implementing infrastructure and services for Highgate's large hosted and cloud multi-tenant environments.

The position requires in-depth knowledge of virtualization, windows group policy, storage area networks, and the able to perform and provide input and controls for Disaster/Recovery needs.

This position expects and requires on-call rotation and provides support as required during off-hours.

Responsibilities :

- Support, administer, and implement hosted infrastructure components and associated software and services, including, but not limited to, file and print servers, Application servers, Database servers, Storage Area Networks, Virtualization platforms, Remote user access for VPN and property Access, Local Area Networks, Wide Area Networks, and wireless hardware and circuits.

- Support, administer, and configure cloud infrastructure components and associated software and services including Microsoft Azure with a focus on infrastructure as a service, and Microsoft Office 365 with a focus on Exchange Online, SharePoint Online, Teams, mobile device management, and M365 security and compliance.

- Be hands-on with daily operations and perform system maintenance activities for all on-premises and cloud infrastructure components.

- Implement directory service security and group policy to support various infrastructure components.

- Perform system backup and recovery activities, including daily monitoring of backup jobs, and regularly scheduled testing of restore processes.

- Build and maintain documentation for all technical aspects of infrastructure including developing run books and standard operating procedures.

- Assess architecture and technical specifications to meet functional needs and IT standards

- Collaborate with 3rd party vendors to support and deliver infrastructure and technical solutions in hosted and cloud environments

- As required, work directly with users and executives to provide escalation support

- Strong knowledge of networking and firewall concepts.

- I would say that having hands-on experience with Fortinet equipment is beneficial.

- Experience with technology or feature testing in a lab and other environments

- Perform other duties as required.

- Working knowledge of SFTP services is essential.

Requirements :

- Bachelor's degree or equivalent industry experience

- 10 years of progressive experience with LAN/WAN technologies.

- Experience with 3rd party vendor interaction in hosted environments and familiarity with outsourced tier 1 support models

- Technical problem-solving skills necessary to troubleshoot and resolve system infrastructure issues

- Excellent customer service skills to establish and maintain effective working relationships

- Outstanding communication skills including the ability to speak diplomatically and function as a team player

- Planning and organization skills necessary to prioritize and coordinate own workload within a multiple project setting

- Ability to operate in a high-energy, high-intensity, and evolving environment

- Demonstrate a strategic/global mindset by determining opportunities and threats through analysis of current and future trends

- Ability to have fun and enjoy the work in a fast-paced atmosphere

- Working knowledge of advanced support services for Microsoft-related technologies including Windows Server, Clustering, SQL, and SharePoint.

- Expert knowledge of Active Directory user and computer policy configuration options

- Working Knowledge of Microsoft Azure Cloud Services

- Working Knowledge of Office 365

- Working knowledge of MS Operating Systems and RDS/Terminal Services

- Expert knowledge of virtualization technologies including VMware.

- Working knowledge of Enterprise Class Storage systems, HPE Nimble / Alletra is preferred

- Working knowledge of infrastructure technologies: WAN and LAN connectivity, routers, firewalls, and security, Fortinet experience is preferred

- Working Knowledge of IP designs, in a multi-tenant and multi-data center environment with fail-over & high available capabilities.

- Working knowledge of Disaster Prevention, Recovery, and Business Continuity concepts and procedures

- Working knowledge of change management concepts, practices, and procedures