Software Support Engineer

1 week ago


Hyderabad, Telangana, India HireIT Consultants Full time

About the Role :

This role is essential for customer success. The Software Support Engineer (Data Operations) reports into the Tech Ops Lead/Manager. The role is responsible for supporting our existing customers on our multi-tenant SaaS platforms. Data Operation Analyst will need to perform as a productive senior team member that aids in the enforcement of policy and procedures for the team to ensure the timely and accurate processing of data from brokerages, clients and vendors on a daily basis. He/She will need to gather and analyze data to identify problem areas, investigate issues, determine root causes and repair problems, utilizing tools such as SQL, Excel and various scripting languages like Python and Perl.


In return, you will be part of a growing engineering group who deal with technically challenging work who are continually striving to improve the service we offer. The is primarily an office-based role for collaboration with our various engineering

Responsibilities :

- Work as a software support engineer as part of the Data Operations team who are responsible for second/technical level support of the MCO application.

- Actively analyze and resolve application incidents (JIRA tickets) in an Agile environment.

- Interact with the Product Analysis, Product Development and the Quality Assurance teams between Ireland, Bulgaria, and India.

- The candidate will need to gather and analyze data to identify problem areas, investigate issues, determine root causes and repair problems, utilizing tools such as SQL, Excel and various scripting languages like Python and Perl

- The candidate will need to analyze complex financial data and have an understanding of the various products that are commonly traded by individual investors in order to serve as a point of contact for data related inquiries.

- Work with the Support and Implementation teams based in Ireland, U.S. and Singapore, via daily scrum meetings.

- Contribute to scrum sessions and the overall improvement in our technical support process.

- Providing pre and post technical support for major SaaS releases and occasional shift rotations.

Experiences and Skills :

- Working SQL and Linux/Unix knowledge

- Java, GIT, IntelliJ, JIRA/Zendesk/Bitbucket, Jenkins

- JBoss Application Server, Apache, and Oracle

- JSP, CSS, XML, HTML, AngularJS

- Knowledge of relational databases, understanding how they relate, data integrity, data types, indices, etc.

- Skills to provide FTP setup, support and troubleshooting for data transfer using protocols such as FTP, FTPS, SFTP and PGP encryption

(ref:hirist.tech)
  • Software Engineer I

    1 week ago


    Hyderabad, Telangana, India Rocket Software Full time

    Job DescriptionSummary:The Software Engineer-I designs, develops, troubleshoots, and debugs software programs for software enhancements and new products. Develops software tools including operating systems, compilers, routers, networks, utilities, databases, and Internet-related tools.Essential Duties and Responsibilities:Learnsand understandshardware and...


  • Hyderabad, Telangana, India Rocket Software Full time

    Job DescriptionSummary:The Senior Software Engineer designs, develops, troubleshoots, debugs, and sets the direction for the design and implementation of software features/functionality/enhancements, correction of defects, and/or the creation of new products. Develops software tools including operating systems, compilers, routers, networks, utilities,...


  • Hyderabad, Telangana, India Corporate Resources Full time

    Job DescriptionThe Software Support Engineer III works in a complex technical environment, resolving and providing solutions to customer problemsThey identify, design and develop solutions for product and system problemsThey communicate with internal and external organizations to resolve problems whilst maintaining full ownershipIndustryIT-Software /...


  • Hyderabad, Telangana, India HireIT Consultants Full time

    About the Role :This role is essential for customer success. The Software Support Engineer (Data Operations) reports into the Tech Ops Lead/Manager. The role is responsible for supporting our existing customers on our multi-tenant SaaS platforms. Data Operation Analyst will need to perform as a productive senior team member that aids in the enforcement of...


  • Hyderabad, Telangana, India Corporate Resources Full time

    Job Description The Software Support Engineer III works in a complex technical environment, resolving and providing solutions to customer problems They identify, design and develop solutions for product and system problems They communicate with internal and external organizations to resolve problems whilst maintaining full ownership Industry ...

  • Software Engineer

    2 months ago


    Hyderabad, Telangana, India Inspire Brands Hyderabad Support Center Full time

    About Inspire:Inspire Brands is a multi-brand restaurant company whose current portfolio includes nearly 32,000 Arbys, Baskin-Robbins, Buffalo Wild Wings, Dunkin, Jimmy Johns, and sonic Drive-In locations worldwide. The company was founded in 2018 and is headquartered in Atlanta, Georgia.About Inspire Brands Hyderabad Support Centre:Inspire fosters a culture...

  • Software Engineer

    1 week ago


    Hyderabad, Telangana, India Inspire Brands Hyderabad Support Center Full time

    About Inspire: Inspire Brands is a multi-brand restaurant company whose current portfolio includes nearly 32,000 Arbys, Baskin-Robbins, Buffalo Wild Wings, Dunkin, Jimmy Johns, and sonic Drive-In locations worldwide. The company was founded in 2018 and is headquartered in Atlanta, Georgia. About Inspire Brands Hyderabad Support Centre: Inspire fosters a...

  • Software Engineer

    3 weeks ago


    Hyderabad, Telangana, India Inspire Brands Hyderabad Support Center Full time

    About Inspire:Inspire Brands is a multi-brand restaurant company whose current portfolio includes nearly 32,000 Arbys, Baskin-Robbins, Buffalo Wild Wings, Dunkin, Jimmy Johns, and sonic Drive-In locations worldwide. The company was founded in 2018 and is headquartered in Atlanta, Georgia.About Inspire Brands Hyderabad Support Centre:Inspire fosters a culture...


  • Hyderabad, Telangana, India JTek Software Solutions Pvt Ltd Full time

    Role : Production SupportExperience : 5+Notice Period : Immediate JoinersLocation : HyderabadJob Description :Mid-Level Production Support role with 4 to 6 years of experience in JTek Software Solutions Pvt Ltd, located in Hyderabad. This is a Full-Time position with opportunities to work on cutting-edge technologies and support critical production systems...

  • Software Engineer

    3 weeks ago


    Hyderabad, Telangana, India Siemens Digital Industries Software Full time

    Job Family: Research & DevelopmentReq ID: 417892Assists more senior engineers in designing, developing, modifying, and implementing software programming for products (both internal and external) with focus on surpassing customers expectations by achieving high quality and on time delivery. Ensures the overall functional quality of the released product on all...

  • Software Engineer

    2 months ago


    Hyderabad, Telangana, India Siemens Digital Industries Software Full time

    Job Family: Research & DevelopmentReq ID: 417892Assists more senior engineers in designing, developing, modifying, and implementing software programming for products (both internal and external) with focus on surpassing customers expectations by achieving high quality and on time delivery. Ensures the overall functional quality of the released product on all...


  • Hyderabad, Telangana, India Aqua Security Software Full time

    Job Description : Aqua Security enables enterprises to secure their container-based and cloud-native applications from development to production, accelerating container adoption and bridging the gap between DevOps and IT security.We are building a state-of-the-art security platform for large enterprises in the exciting and innovative new field of software...

  • Production Support

    1 week ago


    Hyderabad, Telangana, India JTek Software Solutions Pvt Ltd Full time

    Company : JTek SoftwareLocation : HyderabadTechnical Production Support EngineerJob Description :We are seeking a skilled and motivated Technical Production Support Engineer to join our team. As a key member of our organization, this person will play a critical role in ensuring the stability, reliability, and performance of our production systems. Their...

  • Production Support

    1 week ago


    Hyderabad, Telangana, India JTek Software Solutions Pvt Ltd Full time

    Role: Production SupportExperience: 5+Notice Period: Immediate JoinersLocation: HyderabadJob DescriptionMid-Level Production Support role with 4 to 6 years of experience in JTek Software Solutions Pvt Ltd, located in Hyderabad. This is a Full-Time position with opportunities to work on cutting-edge technologies and support critical production systems for...


  • Hyderabad, Telangana, India Boomi Full time

    About Boomi and What Makes Us Special Are you ready to work at a fast-growing company where you can make a difference? Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award-winning, intelligent integration and automation platform helps organizations power the future of business. At Boomi, you'll work with...


  • Hyderabad, Telangana, India Coupa Software Full time

    Through the power of trillions of dollars in business spend, Coupa's mission is to unlock our customers' full potential to do well and do good, anchored in our shared belief that we are smarter together. Our customers, suppliers, and employees- our Coupanians- come together to co-create ideas and innovations that impact the power of spend.Responsibilities:...

  • Production Support

    1 week ago


    Hyderabad, Telangana, India JTek Software Solutions Pvt Ltd Full time

    Role: Production SupportExperience: 5+Notice Period: Immediate JoinersLocation: HyderabadJob DescriptionMid-Level Production Support role with 4 to 6 years of experience in JTek Software Solutions Pvt Ltd, located in Hyderabad. This is a Full-Time position with opportunities to work on cutting-edge technologies and support critical production systems for...


  • Hyderabad, Telangana, India Kofax Full time

    Job Purpose:The Technical Support Engineer is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the position requires frequent...


  • Hyderabad, Telangana, India Acheron Software Consultancy Pvt Ltd Full time

    Job Description :We are looking for a seasoned Senior Software QA Engineer to ensure our projects meet the highest standards of quality and efficiency. The ideal candidate will bring a minimum of 5 years of QA experience, with a proven track record in leading testing efforts on complex service projects. This role demands hands-on testing skills, a strategic...


  • Hyderabad, Telangana, India Micron Full time

    Our vision is to transform how the world uses information to enrich life for all.Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.JR47510 SOFTWARE ENGINEER-IT ETD OPS SUPPORTResponsibilities...